thanks. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Thanks, Ryan, I was charged for my order on December 1, 2022. It is crucial to research the seller and the authenticity of the items before making a purchase. Thanks, Ryan, Worst company I've ordered from, shipping sucks, they moved my last order to nxt day by noon, nope still not here they have no idea when or if it will come, Good Morning, John. The action you just performed triggered the security solution. verdade. Then I clicked the chat us button and nothing happened. Hello Tom, thank you for your feedback. The order statues has said "shipped" for over a month now but according to UPS it hasn't actually shipped. Trying to return it to their "365 day returns" after only having it a month is impossible as the "Return" button that is supposed to be on order details is conveniently not there. Lazy and disinterested chat where they wasted one hour telling me I never receivers that email or a refund and guaranteed my order was in its way to me. Caso continue recebendo esta mensagem, If you will email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. Can't find the answer to your question in our Customer Care Center? It is now January 18 th, and they still claim that there was nothing delivered. Incorrect address - Street number. This company responds to reviews on average within 14 days. J, we are terribly sorry to hear that we have dropped the ball. Click on the Submit Return button and print out your return label. vid: d467ac70-e7e3-11ed-8c80-e168d9d7746d, Do Not Sell or Share My Personal Information, CA Supply Chains Act/UK Modern Slavery Act. Use any of the options below to contact Customer Service! They will be losing customers, Hello D. S., we are terribly sorry to hear about your less than satisfactory experience with Fanatics. This location was chosen because it is centrally located in the United States, which allows for efficient shipping to anywhere in . Thank you so much for your feedback! UPS, LaserShip, International Bridge, OnTrac, DHL, and OSM are just a few of the shipping methods available at FansEdge. Bulk buyers dont need to be concerned about high shipping costs because FansEdge offers a flat rate shipping fee of $4.99 per order. i'm debating if i should order from here or the official nfl store i'm buying a cowboys jersey for my boyfriend but i'm scared it won't be delivered before christmas or not being authentic due to the bad reviews! When it finally arrived it was of a poor quality and very cheap looking. Please email me your information at customerfirst@fanatics.com so I can reply and provide additional support. I placed an order yesterday and received an email confirmation. We pride ourselves on not only carrying a large selection of officially licensed products from the top brands, but also industry leading customer service, shipping and return policies. My card was used for FRAUD in Minnesota only days later at a Best Buy in Richfield MN, that is not a coincidence. Average hourly pay for FansEdge Account Manager: $18. You can see where they peeled off the label of back of the shirt to stamp on the players name on the back. FansEdge is a leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans. In the three calls I've made in a week, each time I am asked to allow 48 hours for a response which I have never received. Be your favorite NCAA or NFL, MLB or NBA, NHL or MLS - caps, unique jerseys, hoodies, tees and much more useful fan items are provided. It was then delivered to a USPS pickup site where its now sitting, probably lost. FansEdge Phone, Email, Address, Customer Service Contacts | ComplaintsBoard I did receive the jersey and it was ok. Cloudflare Ray ID: 7c05bcc2fb980b5a We found clear and detailed contact information for FansEdge. I was embarrassed to give that horrible shirt to my brother. FansEdge Customer Support Rated Extremely Low. Somehow, the mathematical geniuses at FansEdge decided to refund me $17.06less than half of the purchase price. No portion of this site may be reproduced or duplicated without the express permission of Fanatics, Inc. vid: dc26dbc0-e7e3-11ed-a6f5-7f62ffae8c13, Do Not Sell or Share My Personal Information, CA Supply Chains Act/UK Modern Slavery Act, Shopping Internationally? don't play with my damn money! Not to mention their discounts. Sincerely, Tina. I am very sorry you order was unable to be cancelled. She fixed the problem, explained what will be happening in the future regarding my order and bank account and I was put at ease. Performance & security by Cloudflare. Natalie called me to share about a few orders I made with Fanatics where an accidental "double order" was made by the system. Als u dit bericht blijft zien, stuur dan een e-mail So, if you aren't, for any reason, we How can I contact Customer Service?- FansEdge-HD North America Main We would love a chance to make this right. All products are of high quality, here you [] questo messaggio, invia un'email all'indirizzo I ordered 3 hats and the coupon code said " 20% off with Free Shipping " then the cart total was correct but once I placed order and looked at receipt it charged 9$ plus 1.99 handling fee! envie um e-mail para Are the jerseys on here authentic? At your convenience, can you please provide me with the order number so I can review it? Hello Michelle, I do apologize for the inconvenience. Onze Customer service advised there was nothing they could do about it because it already shipped. The quality of the sweatshirt is not worth the price. naar They said that they did not receive anything. Called right away and they refused to help. Once shipped you will receive an email confirmation with the tracking details included. and we'll be sure to answer any of your service questions! Si vous continuez voir ce I shopped at FandEdge this past Christmas because of their advertised 365 day return policy. Oh well. I requested my order to be cancelled and wanted my 85.00 to be returned to my account immediately so I could go elsewhere to get my grandson's gift BUT it is going to take 5 days to get the order cancelled and then they will supposedly return my money to my bank account This is just bad business practices and I certainly will not use them again and I would recommend others to think twice about giving them their business. Gain trust and grow your business with customer reviews. Really disappointed. 6. Thanks. Contact Details Email: shop@thefanatics.com You can also call us on: Head Quarters: 1300 326 284Warehouse: 02 7200 8644 Or use the contact form below: Tip for consumers:Do not trust that they will deliver the item ordered. Hello Alan, we are terribly sorry for the inconvenience. I would highly recommend Fansedge to anyone looking for a great online shopping experience. Discuss the issues you have had with FansEdge and work with their customer service team to find a resolution. Disculpa Fanedge and other e-commerce sites that sell products in Canada will not be shipped to you, and you checked their websites. Great communication and assurance that my order would be handled with concern and respect to me and my purchase! You can access our Self-Service options via chat 24/7 or chat with a live representative if needed. Threw it away and canceled my account. This refund will reflect back to the original form of payment within 2-7 business days. I placed an order for a tote bag. Our shipping facilities are in Jacksonville, Florida, Las Vegas, Nevada, and Frazeysburg, Ohio, and we ship the vast majority of our orders there. I asked for their return address but they did not reply and ignored me for almost two weeks. Jason,We apologize that the incorrect item was originally shipped and were so glad to hear that Cristin was able to provide you with kind of experience, seeing the package all the way through to you! preschool teacher education. Live Chat. Hello Mary, thank you for your feedback! Your experience matters. Can you please private message me for further assistance? I placed an order and paid the $29.95 for the next day by noon shipping and handling. I think my only alternative is to wait for the deliveries and then return the orders I do not want, I must be reimbursed for the two orders i tried to cancel. You can cancel your order at FansEdge and have the option of doing so. FansEdge is ranked 96th on the Jersey website industry. Please send your order information to customerfirst@fanatics.com so that we can take a deeper look into the order. Tip for consumers:STAY AWAY! I was shocked a little. Visit shop.international.nhl.com. Called customer service and was told I need to track it down. If you will email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. Get in touch! I am sorry to hear that your order had been delayed. -Mariah. You can get in touch with our Customer Service Department by calling 1-800-439-2178 or sending an email to [emailprotected] Furthermore, if you prefer, you can cancel your entire order by contacting our Manufacturers. If you want to send your package to your home, the best option is to ship it to a package forwarder in the United States, which will collect and deliver your package to you. i normally read reviews before doing business. Never again! If you will email customerfirst@fanatics.com with your order number and name, we will be happy to look into this issue. They did not explain anything and I'm not sure what even happened. Use this comments board to leave complaints and reviews about FansEdge. Fanatics Edge Shop, the company behind this fraudulent website, does not exist. I know this is not the ideal situation and I look forward to having this better experience with us. This could potentially be used for illegal activities, such as money laundering, and could indicate that the website is engaging in unethical practices. Those were supposed to be Christmas presents, so I ordered in advance. Not to mention their discounts. Our Fan Advocates are committed to your satisfaction and view each time you contact us as a chance to build a relationship. 51.144.118.217 You can email the site owner to let them know you were blocked. Was suppose to get there before new years eve, now it might arrive on January 5th. if its going to be awhile can i cancel now ? i never received anything. Very unfortunate! Contacting FansEdge.com. We are truly sorry for the experience received. I contacted the online chat agent, but he didnt provide any explanations and simply stopped to reply. At your earliest convenience, please email customerfirst@fanatics.com. We are so happy to hear that you had such a great experience with your most recent order with us! Assuming you would like an introduction to an article discussing the location of the Fansedge warehouse: Though Fansedge is an online retailer, they still operate out of a physical warehouse in order to store and ship their merchandise. I show that one of the two order was able to be cancelled and refunded on 9/7/2020. Thank You So Very Much. Companies can ask for reviews via automatic invitations. Sincerely, David. I was told the orders had already gone through within minutes! . ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Thank you again Natalie for the EXCELLENT customer service! She kept in constant communication with me giving me updates about the status of the new product and when it was on its way. los inconvenientes que esto te pueda causar. message, please email I have never had a problem with them and they always go above and beyond to help me out. Read Customer Service Reviews of www.fansedge.com - Trustpilot Please continue to reach out to Customerfirst@Fanatics.com if there is anything else we can do to assist. This process is usually done automatically, but if unforeseen circumstances arise, it may take three business days or longer. Return Policy is DECEPTIVE. When I finally got in contact with someone from FansEdge I was told that there was nothing they could do and suggested me to keep the hoodie. Se continui a visualizzare We apologize again for the inconvenience and hope to hear from you soon. Shakira was really good helping me to get the information order and delivery instructions of the two item that I ordered. an. Thank you for your question and for reaching out to us. Very nice. Would never order anything from them again! I contacted customer service that said the next business day shipping wasn't available even though the website was marketing it and I offered to send a screenshot. Fansedge is committed to providing excellent customer service, and the location of their warehouse is just one of the ways they are able to do this.
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