When reporting a problem to us please provide as many useful details as you can, including the date and time you noticed the issue, where it is located and your name and daytime contact number. 46 Pyle Inn Way, Pyle, Bridgend, CF33 6LP. (In any event, regardless of the circumstances, we will not consider any concerns about matters that took place more than three years ago.). Property Results | Resident Service Portal - bridgend.kier.co.uk Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. Date of experience: 09 February 2022 If we did not provide a service you should have had, we will aim to provide it now if thatis possible. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Refuse service complaint; Report missed collection; . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If you make a request for a service and then are not happy with our response, you will be able to make your concern known as we describe below. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. . Nov 09, 2020. Contact details are:01792 765600 (South Wales)01492 523333 (North Wales)post@childcomwales.org.ukwww.childcom.org.uk. 2023 Resolver Consumer Online Limited. We will deal with your concern in an open and honest way. 30 Oak Hillside, Broadlands, Bridgend, CF31 5BZ. Operative. Click on a service above for more options or click here to look up another property. Complaints Officers can advise on the type and scope of complaints they can consider. Enter your name, phone number and email address. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. Follow. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 Our staff will aim to help you make your concerns known to us. You can reportabandoned vehicles, dog fouling and fly tipping to: You can report public transport, road safety, traffic management and car park issues to: You can reportdangerous structures,drainage and blocked sewers on private land to: Trading standards issues such as doorstep crime,animal health and welfare,scams andillegal money lending should be reported to Shared Regulatory Services. However, if you want to express your concern or complaint formally, we will look into this ourselves and respond to you. Dont forget that you can also keep in touch with us via Facebook, Twitter and Instagram. We can advise you about such organisations. Thank you for taking the time to submit your feedback. h+s safety glasses were a must but a potential fall hazard was acceptable with their double standards, avoid like the plague. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council You can report a damaged or faulty street light online via My Account. Fill in the online form. Bridgend County Borough Council Civic Offices, Angel Street, Bridgend, CF31 4WB. Chris. Thursday every week. If we did not do something well, we will aim to put it right. have been disadvantaged personally by a service failure or have been treated unfairly. If we do not succeed in resolving your complaint, you may complain to the Public Services Ombudsman for Wales. Verified Listing. Email: Bridgend County Borough Council Civic Offices, Angel Street, Bridgend, CF31 4WB. Learn about Kier Group culture, salaries, benefits, work-life balance, management, job security, and more. Kier | All Locations If you are expressing a concern on behalf of somebody else, we will need their agreement to you acting on their behalf. For example, the Welsh Language Board about services in Welsh. If there is a simple solution to your problem, we may ask you if you are happy to accept this. Instead, theyre full of the info you need to get things sorted. Companies can ask for reviews via automatic invitations. We will let you know when changes weve promised have been made. Customer service is awful and they dont accept responsibility . Working at Kier Group: 685 Top Reviews | Indeed.com You can report highway issues such as blocked drains on public land, potholes, vandalised street furniture and overgrown trees and hedges. If your complaint covers more than one body (e.g. Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. Click on a service above for more options or click here to look up another property. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 They call themselves builders? give you regular updates, including telling you whether any developments might change our original estimate. Absorbent Hygiene Products and Nappy collection service request. You can report environmental health issues such as pollution, pest control, infectious diseases and food complaints to Shared Regulatory Services. 2nd Floor, Optimum House, Clippers Quay, Salford See jobs, salaries, employee reviews and more for Bridgend location. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Manchester- Optimum House. Kier Opening Times in Tondu. Updated on 24/03/2023 . Learn more about Resolver Pro and how to claim your business. Kier is a major contractor in the social housing sector, but it seems like it is one of the worst. Register for nappy and absorbent waste collections, and find out the rules for using this service. You can report a missed recycling or waste collection online via the Kier website. We appreciate your views and will use them to improve our website. Ppl of ethnic origin get blackballed or a victim racial filtering. 63 Wood Green, Cefn Glas, Bridgend, CF31 4AT. Enter your postcode and, when prompted, select your address from the drop-down menu. Simple! So many issues with everybodys homes its unbelievable. If the council has failed in its compliance with the Welsh Language Standards, it will apologise to the complainant and will consider any shortfall in compliance when reviewing any relevant internal processes or practices. We have a separate policy for Social Services complaints. Driver Loader - Kier Group Plc Careers Submit Review . Wish I could give less than 1 star. writing to: Public Services Ombudsman for Wales, 1 Ffordd yr Hen Gae, Pencoed CF35 5LJ. In some instances, we may ask to meet you to discuss your concerns. We will tell you who we have asked to look into your concern or complaint. . Verification can help ensure real people write reviews about real companies. We will look at relevant evidence. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. You can report a missed recycling or waste collection online via the Kier website. kier were doing work on behalf of BT and dug my drive up, they then decided to fix it by throwing tarmac over which has now come apart, I have been complaining to them for 3 weeks and they keep ignoring me. We will explain how and why we came to our conclusions. Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. 62 Village Court, Broadlands, Bridgend, CF31 5DY. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. Email: when a legal framework applies and we will then advise you about how to make your concerns known. They were so bad that Sheffield Council actually took control of repairs back in house once the contract was up for renewal. The Ombudsman is independent of all government bodies and can look into your complaint if you believe that you personally, or the person on whose behalf you are complaining: The Ombudsman expects you to bring your concerns to our attention first and to give us a chance to put things right. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. A danger zone that was taped off my one of there employees and still not repaired 6/7 months later, absolute shocking service and staff, I was driving along Manston Road this evening 1815ish and had the pleasure of one of your racers (WR20 NWN, Now parked on Ulster road) well within a car length of the back of my vehicle for the entire journey while it is chucking it down. Bridgend. All it took was one call and I had an electrician out within two days. This policy is also available in Welsh at our public buildings and on our website. As a supplier , Pembroke school contact us for service and we supplied and invoiced. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 This policy does not apply to Freedom of Information or data access issues. Recycling and waste - Bridgend CBC . Registered office: 2nd Floor, Optimum House, Clippers Quay, Salford, M50 3XP Working at Kier Group in Bridgend: employee reviews about Pay Concerns and formal complaints policy - Bridgend CBC Will try put the boot cam on youtube for your enjoyment. The work carried out is horrendous and I cannot believe how BT can use them. I recently had my place rewired and a few things weren't how I wanted them. Absorbent Hygiene Products and Nappy collection service request. Bridgend Maesteg Road, Tondu Bridgend CF32 9HZ Cardiff - Conway House Conway House. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. You can also use this concerns and complaints policy if you are someone under the age of 18. Bins across Wales being left uncollected as staff are self isolating recyclingandwaste@bridgend.gov.uk, Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. We share summary (anonymised) information on complaints received and complaints outcomes with the Ombudsman as part of our commitment to accountability and learning from complaints. Conway House, St Mellons Business Park Cardiff . If there is a specific business need a member of the recruitment team will engage with agencies who have signed up to our PSL to ensure all . Bought a new built property in Corby, nothing has gone right since day one - they put wrong flooring to start with, major plumbing issues and shower not working, now being told it is major issue and needs knocking walls and pipes relocating!!! recyclingandwaste@bridgend.gov.uk, Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. Absolute shocking experience and service with them, 6 months and still waiting for someone to come out and repair a very dangerous area within my garden. Please check with your phone provider if you are unsure about how much a call will cost. When I went down to point out the laws surrounding noise I was told to f*** off back into my flat.A truly awful company. We can collect larger household items such as sofas, doors and beds. Start of main content. I am posting my review back.I have contacted Kier Services because one if their collaborator blocked our car and tried to beat my daughter and me I have everything in video and will post on every single social media.The company never apologised, they are cow boys and the world should know that women arent in security when these people are around If the review is deleted I ll post again.Im still fighting to these days for consequences of that shamefull behaviour. Cardiff - Conway House. This could include files, notes of conversations, letters, e-mails or whatever may be relevant to your particular concern. We take your concerns and complaints seriously and try to learn from any mistakes weve made. We appreciate your views and will use them to improve our website. If your complaint is more complex, we will: The person who is investigating your concerns will aim first to establish the facts. Worked for this company for many years when they were part of sheffield council. If you have requested a missed collection before 12pm they should be collected today. We will provide any service youre entitled to which we have failed to deliver. We use dedicated people and clever technology to safeguard our platform. In complex cases, we will draw up an investigation plan. He was professional and patient. Find opening times for Kier in Maesteg Road, Tondu, Bridgend, CF32 9HZ and check other details as well, such as: phone number, . Dispensation sacks for refuse collection, for larger households or householders with Coal fires. We aim to learn from our mistakes and use the information we gain from complaints to improve our services. have been treated unfairly or received a bad service through some failure on the part of the body providing it. There may have been upsetting or distressing circumstances leading up to a concern or a complaint. Fill in the online form. However, if you'd rather complain directly, you can use the above address to contact Kier. We will aim to resolve concerns as quickly as possible and expect to deal with the vast majority within 20 working days. View our cookie policy here. Manchester- Optimum House. Appalling customer service. Property Results | Resident Service Portal - bridgend.kier.co.uk If it was a refuse (blue bag) collection, select 'Refuse Sacks collection'. I have now contracted the council to show what they have done. Have now been waiting a year for a kitchen unit door to be replaced which had been damaged before handover. Company reviews. We have a separate policy for Social Services complaints. Property Results | Resident Service Portal - bridgend.kier.co.uk I myself have lost in the region of three weeks pay waiting for cowboys from kier who make appointments and then never turn up. Recycling Operative - Kier Group Plc Careers Learn about Kier Group culture, salaries, benefits, work-life balance, management, job security, and more. If possible, we believe it is best to deal with things straight away rather than try to sort them out later. Please contact the Data Protection Officer, Legal and Regulatory Services, Bridgend County Borough Council, Civic Offices, Angel Street, Bridgend CF31 4WB, tel: 01656 643565 or foi@bridgend.gov.uk. Please be aware that the Council may take longer to respond to any correspondence or complaints, due to staff shortages and the Councils response to Coronavirus. Find out how we enforce anti-littering rules in Bridgend County Borough. kier bridgend complaints. Age concern, Shelter etc who may be able to assist you. Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. If you have lost out as a result of a mistake on our part we will try to put you back in the position you would have been in if wehad got it right. Resolver is free. They make it compulsory to wear bleary vision goggles and its snowing I cant wear a woolly hat under hard hat! We do not view behaviour as unacceptable just because someone is forceful or determined. Just glad I was never a council tenant who had to rely on them for anything despite the fact that I worked for them. We have a separate policy to manage situations when we find that someones actions are unacceptable. You can be certain that youre talking to the right person at the right time. Email: Ive had two separate major issues with my property since moving in and Kiers representatives have tried their utmost to avoid taking any accountability for both of them. Kier House, Windward Drive, Estuary Business Park, Speke, Liverpool L24 8QR 0151 448 5200 N/A. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Unfortunately now getting legal advice to sort it. Here are 8 tips for writing great reviews. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council Our Cabinet also considers our response to complaints at least twice a year. It may be worth issuing helmets and harnesses for that style of driving and tin openers for all the unlucky road users around him. Bridgend. Thursday every week. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council Sometimes, you might be concerned about matters that are not covered by this policy e.g. Recycling service complaint; Schedule. Happiness score is 63 out of 100 63 3.3 out of 5 stars. Fitzalan school, Cardiff.What a disgusting place with very rude management only seemed interested in brownie points with directors who were visiting the site, on site mood while working was miserable at best, not good at all! STAY AWAY from this developer. Thank you for your understanding. They employ prisoners from hmp wayland Promising the moon, but loft unsatisfactory work ethics instead. Maesteg Road, Tondu Bridgend CF32 9HZ 01656 726010 gareth.barnes@kier.co.uk. . Kier Group plc. 3.3. Snapshot; Why Join Us; 704 . Please place your recycling and waste at your propertys edge by 7am on your collection day. Suggested companies are based on peoples browsing tendencies. Occasionally, we might suggest mediation or another method to try to resolve disputes. I was swimming in my local swimming baths. All rights reserved. I wouldnt ever buy again. We are unable to accept unsolicited CVs and communications from external recruiters. Weve helped millions of people find a resolution. Answered all my questions. Good pay and work/life balance, good bunch and lads and supervisors. The person looking at your complaint will usually need to see the files we hold relevant to your complaint. We will raise awareness amongst all relevant council employees of the requirement to deal with any complaints regarding the Councils compliance with the Welsh Language Standards to ensure that such complaints are investigated fully and impartially. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. However, sometimes you may have a statutory right of appeal e.g. Anyone can write a Trustpilot review. (MASH) The Bridgend Multi-Agency Safeguarding Hub, or MASH, provides safeguarding services from both the . If your concern is straightforward, we will usually ask somebody from the service to look into it and get back to you. Select 'Recycling collection' if it was a missed recycling collection. Bridgend Local - Kier Group CEO is optimistic that, with | Facebook private residential homes, specialist health providers) you may wish to raise the matter informally with them first. We believe that all complainants have the right to be heard, understood and respected. Cyngor Bwrdeistref Sirol Pen-y-bont ar Ogwr, We take your concerns and complaints seriously and try to learn from any mistakes weve made. Email: Would recommend everyone to steer clear whether that's in an employee role or as someone purchasing any services from them. Recruitment Agencies - opportunities at Kier are managed by our internal recruitment team. We will ask you to tell us how you would like us to communicate with you and establish whether you have any particular requirements for example, if you need documents in large type. You can ask for a copy of our form from the person with whom you are already in contact. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council For the best experience please use a JavaScript enabled browser. Consumer guides, newsletters, surveys and more! Also kier is a racist company, if 50 ppl were to apply only English white folks would get selected. . If the complaint is about a body working on our behalf (e.g. Create a profile and sign up for Job Alerts. For example, where you asked for a service and we see straight away that you should have had it, we will offer to provide the service rather than investigate and produce a report. If the member of staff cannot help, they will explain why and you can then ask for a formal investigation. Kier House, Windward Drive, Estuary Business Park, Speke, Liverpool L24 8QR 0151 448 5200 N/A. 203469. Property Results | Resident Service Portal - Kier Our Senior Management Team considers a summary of all complaints quarterly and is made aware of all serious complaints. Dont forget that you can also keep in touch with us via Facebook, Twitter and Instagram. A free inside look at company reviews and salaries posted anonymously by employees. recyclingandwaste@bridgend.gov.uk, Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. Our Senior Management Team considers a summary of all complaints quarterly and is made aware of all serious complaints. Additional sacks for refuse because you have run out - Must be pre-ordered via the Customer . The service Ive received from Kier has left a very bad taste in my mouth! You may wish to contact e.g. If we find that we got it wrong, we will tell you what and why it happened. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council Employers / Post Job. He sorted everything out for me. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. You can report a missed waste or recycling collection on the Kier website: Thank you for taking the time to submit your feedback. We share summary (anonymised) information on complaints received and complaints outcomes with the Ombudsman as part of our commitment to accountability and learning from complaints. Wales, Bridgend, Bridgend . Your feedback. Theres no jargon in our rights guides. 3 Hendre Vale, Pencoed, Bridgend, CF35 6LN. For the best experience please use a JavaScript enabled browser. Property Results | Resident Service Portal - bridgend.kier.co.uk Employees will also be made aware of the need for records of all written complaints, investigations and outcomes, against the councils compliance with the Welsh Language Standards to be retained and to be included and published in the Councils Annual Welsh Language Reporting process. Let us know you've had a happy experience, Let us know you've had an average experience, Unreasonable Behaviour Vexatious Policy December 2022 - PDF 172Kb, Insurance Claims Complaints Procedure - DOCX 14Kb. Dont forget that you can also keep in touch with us via Facebook, Twitter and Instagram. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Typical big company really. Kier Group. 4 Red Oaks, Pencoed, Bridgend, CF35 6LH. I have contacted Kier on numerous occasions and still had no response .. Kier Group Employee Reviews for Recycling Worker Thank you for taking the time to submit your feedback. Last Service 27/04/2023 Next Service 04/05/2023 Refuse Sacks collection. Kier Tondu opening times Maesteg Road | FindOpen UK Email: Reviews from Kier Group employees about working as a Recycling Worker at Kier Group. Find out when you can expect your delivery of blue and green bags. You can report a missed waste or recycling collection on the Kier website: Enter your postcode and, when prompted, select your address from the drop-down menu. These folks decided to conduct work outside our block of flats at 2 in the morning. We will set out to you our understanding of your concerns and ask you to confirm that we have got it right. 2023 Trustpilot A/S. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics.
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