I understand you offer guarantee, but I want to make sure I can actually get into the show. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. We know this can be concerning. Be the first one to find this review helpful. 5 days later, on GAME DAY, I received an email from Stubhub notifying me that my transaction had been cancelled because I did not fulfill my seller's obligation to upload the barcodes - but I did! Provide the information they might require. Did you get the refund? Published on Aug. 24, 2022. This happens when the primary ticket company doesn't release the tickets to the original buyer for a while. I went through this exact issue a few weeks back. For more information, please see our It should be when you pay for the tickets then the tickets should be sent . Musicians can get sick and sporting events can get canceled. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I sold tickets to a concert New edition, I delivered tickets and completed sales in 24 hours, the concert was on 3/30/23, the next day in My email pops up another sale saying I have sold the same 4 tickets, I call StubHub speak to someone to tell them this was happening, I said I was going to shut my account down, I was told by customer service that would not be paid if that happen and he would escalate to tier 2 to see why this happened I asked if I could cancel or delete I was told no. "We've been listening to Taylor Swift every time we're in the car," Christy Carter said. This is why we do not list the specific seat #'s on our listings. Dealing with the same issue here but these were a Christmas gift and I wont be in the same state as the concert! Explain your case the best you can. same here. This info is used to verify your account. Wait for a StubHub representative to reach you. Here's what you need to know. What's tricky, however, is that there aren't pre-set fees. I went on to lose both my original ticket value AND the charge to my account. If a seller says they have electronic tickets, what reason would they have to not make them available to download until 2 days before an event that is 5 months away? I called back on 4/12/23 I was told I will not receive my 864.00 and they were charging me 1100.00 for all the duplicate tickets, I said, "So you have my tickets, my money and you want to charge me more money and I have called you over 10 times trying to get this fixed, what kind of customer service is this." Spanish Nights Tickets - StubHub Go to 'My tickets' then Orders. If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. Not a very cool market price wise but sometimes it's worth the artist and experience. Some teams, venues, or artists put delivery delayson tickets issued to original buyers. That means when you buy or sell tickets, they are only the intermediary. I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. Not getting your tickets until the day of the event has . Waiting till the day of is bull****. When will I get my tickets from StubHub? : StubHub StubHub's prices are often competitive -- but that doesn't mean there isn't a better deal to be had. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If I had purchased the tickets for standing room only at event, it would have cost me &40.00 for two tickets - SubHub charged me $93.00 - I purchased seat tickets, not standing room only general admission. 03-25-2022 10:53 AM. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Hell they got there money so send the tickets. Get buying tips about Ticket Websites delivered to your inbox. They sent me a "link" for "alternative tickets" but the link literally told me "no tickets available" (even though there are plenty on StubHub), So.. BEWARE, you may well be getting completely screwed, which is my experience so far. Seems like nothing but questions on this site with no answers. Great system right ?? What would be a reason for a seller to withhold tickets until night before the show? Thanks! Reddit and its partners use cookies and similar technologies to provide you with a better experience. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. and our Your order's delivery status tells you if the tickets you bought on StubHub are ready. Some venues, artists, and teams don't release tickets until a couple days before an event. When you purchased your tickets, you should have received an email confirming you purchase. I am furious! You will enter your community username and new password and done! Bought my tickets 4/6, said they would be ready 4/22. It may be close to the event due to ticket delivery delays. FanProtect Guarantee: I knew that Stubhub is a resale company, and that I could get tickets at an inflated price. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. Why does Stubhub wait until the day before the concert to send the tickets? They gave the tickets as a surprise Christmas present to their 14- and 12-year-old girls. Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. Lindsay is the author of this solution article. StubHub will deduct a fee from tickets you manage to sell through its site. No. Needless to say this happened 7 times with me calling the company each time telling these are the same tickets, that I have sold and can someone please make this stop, I was told it was being escalated and sent to tier 2, I continued to call after 5 days because I never received my money from the sales, I was to wait 7 days, I was told to put in a new payment method, they then took 400.00 from my checking account saying I would have to pay for all those tickets that was cancelled and not delivered, I said, "But I called you daily. How do I know I can trust these reviews about StubHub? Well start sending you the news you need delivered straight to you. Though the delays are tough, we still need to give our sellers the additional time as it is out of their control and the estimated delivery date was agreed to when the purchase was made. I was assigned 2 seats, 67&68. Best Mortgage Lenders for First-Time Homebuyers. They have nothing to do with it. Stubhub does not allow the upload of barcodes upon listing so when they sell, you are required to upload the barcodes - which I did within a couple of hours. I said I sold my tickets already. Unsubscribe easily. If you're selling tickets, for example, before listing on StubHub, consider blasting out on your social media page that you're looking for a buyer so you can potentially avoid paying a fee. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. Ticket buyers and sellers say StubHub owes them after widespread event ook at the 'Ready' date in the order details. We are told NOT to resell our season tickets (which is BS) or, if caught, lose not only that game, but the rest of the season of tickets -AND all future rights to season tickets. Reddit and its partners use cookies and similar technologies to provide you with a better experience. But in either scenario, it pays to explore other options, too. but we will do all that we can to help you out. Unfortunately if they miss this date, you will need to contact customer support. Today was the last straw. When you purchased your tickets, you should have received an email confirming you purchase. StubHub is a great source for concert and sporting event tickets. Help! How do I list my tickets as Side View only and not Side or Rear View? I was then sure I was going to get hosed. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Sure you have guarantee against fraud, but that's not the point. If you're on a Galaxy Fold, consider unfolding your phone or viewing it in full screen to best optimize your experience. The Ascent's Definitive Credit Score Guide. If you will get credit or a full refund on your original payment method. Understanding your order's delivery status Print. Leonard of Los Angeles, CA Verified Reviewer. Customer service all the way to your seat, 2000-2022 StubHub. Enjoy reading our tips and recommendations. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I felt the need to say this because I almost spent needless amounts of heavy money because of the anxiety these reviews provided. This is based on when the seller told us they'd have the tickets. If you don't have the tickets first thing the morning of the show (we have to give the seller until the end of the day that shows for your estimated delivery date), absolutely let me or any of our moderators know in a private messageso we can get right on to our options to help. This company will not make things right, do not use this site. In fact, StubHub says that if an issue arises with your tickets, it will find you comparable or better tickets to your event or otherwise refund your credit card in full. I was unable to get tickets through Ticketmaster as it had sold out. In most cases, tickets arent issued until 24 hours before the event. Not only will your tickets be legitimate, but you're guaranteed to get them in time for your event. Thank you, you have successfully subscribed to our newsletter! When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. To check your expected delivery date, look at the 'Ready' date in the order details. OP the seller has until the "ready by" date. . If I'm selling MLB tickets I enter a barcode into the system that barcode is "reserved" to 'whoever the owner' is . We bought tickets Tuesday 4/20 and it said it would be ready for 4/21. Upon reading these reviews I became stressed out and felt like I may have made bad decision. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I am in the same boat here what ended up happeneing to you? The mlb for security reasons doesn't "create" their viewable tickets until a day or two before the event. After the switch, you will enter the email address you use to access the community in order to reset your password. Unsubscribe easily. I know that the people who bought direct from the venue already have their ticket downloads available, so this seller does too. Family says it couldn't just 'shake it off' after problems getting i know there is still time but after looking at this sub my confidence is low. Their customer service isn't much help either. But when arrived no seats, they said I had general admission standing room only. It would have cost me 1300 for the same ones had I waited any longer. I get people have gotten bad experiences but when you compare the numbers of fulfilled orders to bad ones, I'm sure it works out to a pretty favorable number. Bought the tickets months in advance and the day of the concert I still hadn't received the tickets. It may be close to the event due to ticket delivery delays. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. Why does Stubhub wait until the day before the concert to send the tickets? Why would I not only forfeit $500 compensation for those tickets I wasn't going to be able to use, but further not "finalize the sell" authorizing them to charge me $495?? so i bought a ticket over 3 weeks ago to see metallica in november and i still havent received my ticket. Compensation may impact the order of which offers appear on page, but our editorial opinions and ratings are not influenced by compensation. All told, StubHub could be a great resource whether you need to sell event tickets or purchase them. @captain-janeway - Truly, delivery or any issueis rare with the tickets you buy from us. Hopped on a 3 hour flight without service and in that time period Stubhub double charged me the seller for ticket sale that occurred over this 3 hour period. Once we got into the venue we were told we had no seats that it was general admission. Nonetheless, Stubhub refused to honor the sale and I was forced to delist them on Seatgeek where they were distressed sold at approximately 1,000 less than the Stubhub transaction. All Rights Reserved. Instead of paying sellers 5-7 business days after the tickets sold, they were paying sellers 5-8 business days after the event. how do I sell tickets to an event not yet listed? Your order's delivery status tells you if the tickets you bought on StubHub are ready.
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