ThredUp offers free shipping only on orders over $79. We list new items every hour, so check the site often to find your perfect match! If the estimated delivery time frame for your package has passed, please contact nationltd@thredup.com with your order number, and well be happy to track your package. Then it . If your order is arriving in multiple shipments, you may have different return windows. A complete refund and no more run around! Your return is complete and your refund of $67.53 has been processed. Items had no sizing information 2022 Forbes Media LLC. With aNATION LTD Clean Out Kit, youll also earn an extra 15% bonus on your payout! I want my items returned or paid the equivalent of what I lost because of their inability to handle incoming merchandise. 15%. Pieces that are in good shape, but dont meet thredUPs quality standards, are evaluated for inclusion in thredUPs Rescue program. If you decide an item isn't the right fit for you, visit ourReturns pageto process your request. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. However ComplaintsBoard has detected that: I second your complaint, I would like to talk with a customer service Umm..You must work for them. Desired outcome: Drop your package off at any USPS or FedEx location. Funny how I can receive an email asking for my feedback on how a customer service rep assisted me when I never received any contact from anyone to address my issues. thredUP is a legitimate platform, however, their customer support seems to be rather inefficient. thredUP reviews first appeared on Complaints Board on Aug 29, 2012. Once an order has been processed, the shipping address cannot be changed. Otherwise, there is a flat shipping fee of $5.99. Please note: Return Assurance must be selected when you review your Clean Out Kit settings and before we process your items. The 14-day timeframe starts when an item is delivered, not the order as a whole. Consignment payouts are calculated as a percentage of the final selling price of the item based on our payout structure (see table below). We list new items every hour, so check the site often to find your perfect match! Yes, we will email updates every step of the way. What items can I send in a Clean Out Kit? The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints. Please note that all Madewell Forever customer service questions will be handled via this email. SAFETY NOTICE: ComplaintsBoard has analyzed thredUP and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 91%. Youll receive an email confirmation once your kit is activated. Some value brands are ineligible for a payout, but you can still send them in. We will keep you updated every step of the way via email. Our Customer Service team would be happy to assist you. Multiple items may be sent in one package, as long as the return slips are included. AllPre-Loved Pac items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. Our Customer Service team would be happy to assist you. Easily send outbound and return packages directly through USPS. I was issued a store credit, not a refund. 1. If you're a new customer, you can use this Thredup promo code and save up to 50% off plus receive free shipping! We do not have access to detailed information, but the reasons provided were: What makes things even trickier is that ThredUp charges restocking fees ($1.99 per item) when . Be sure to activate it here. 2. You will be paid out after the item sells if it is not returned for the second time. While I was able to work with the Thred Up customer service to stop the sale and shipment of goods, I was NEVER refunded the money. On top of buying trendy thrifted clothing, you can also check out the Thredup sell option. Awful experience! Click Activate a Kit and youll be redirected to an activation page. Items that are still in good shape, but dont meet thredUPs quality standards are evaluated for inclusion in thredUPs Rescues program. Expensive ones. The age of thredUP's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. Unfortunately, expedited shipping is not available at this time. Once an order has been placed, we cannot change the chosen payment method. Madewell is partnering with thredUP to let customers earn shopping credit for their gently used clothes. You can send in gently used womens and kids clothing, handbags, shoes, and accessories from any brand. Can I return items at thredUP? The 14-day timeframe starts when an item is delivered, not the order as a whole. Together with their partners, thredUP is committed to returning as many items as possible back into the circular economy and keeping them out of landfill. However, THEY ARE Like most of the complaints before me , I also never received a refund for a dress I purchased. Madewell credit is store credit and can be used to purchase any items in store or online at Madewell.com or via the Madewell app. All OAK Renew items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. You will receive notifications when we receive your bag, when your items are processed, and when you receive OAK + FORT credit. Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases. You have one year to claim earnings before they are automatically turned into a thredUP gift card. Buying (and wearing!) What happened to the rest of my things? Stripe direct deposits the amount you indicate from your thredUP earning minus a $0.25 plus 1.5% transfer fee. I need to up date my email @phone number I have been lock out, I want the remainder of my items back that they have- they even charged me 9.95 to send stuff back but will not answer emails or return items - no disclosures no phone number. Once your kit is received, it will take up to 4 weeks to process your kit. They made sure no one would be able to tell. Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Our inventory is constantly changing because we receive items from our customers closets. You can send in gently used womens and kids clothing, handbags, shoes, and accessories from any brand. Drop your package off at any USPS or FedEx location. Once youve mailed your kit, it can take up to 3 weeks to be delivered to thredUP. You can drop your bag or box off at any USPS or FedEx location. Please reach out to nationltd@thredup.com with your order number to request a cancellation. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with thredUP Customer Service. Have a Clean Out Kit from a store or online purchase? Note that a shipping return fee of $5.99 will be deducted from your refund. Only customers shipping to the 48 contiguous US states will have access to the pre-paid, pre-addressed shipping return label. Visit our Trade In page to print out a digital label for use on any box, envelope, or bag. Unfortunately, expedited shipping is not available at this time. This experience makes me distrust Thred up with what they do with your clothes. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Desired outcome: Original shipping charge is not refunded when returning items Reach out to us at pop-support@thredup.com. thredUPs Resale-as-a-Service (RaaS) platform is enabling resale at scale for some of the worlds largest retailers and brands. It's that simple, so just follow this 3-step process and enjoy your ThredUP online shopping spree! Have a Clean Out Kit from a store? And, because ThredUp apparel is priced so low, you'll need to order a lot of clothing to hit that threshold. I have used ThredUp for several years and had good experiences when they first got up and running. I have contacted them via email 4 times and tried to rectify through my credit card company with no response. See a list of ineligible brandshere. Once processed, it may take your bank up to 7 business days to credit the refund to your account. Claim it and get a lot of features. We list new items every hour, so check the site often to find your perfect match! Please reach out to madewellforever@thredup.com to see if an update to your shipping address is possible make sure to include your order number and new address. You will be paid out after the item sells and is shipped for the second time. The only outcome I would want is full refund in it's entirety. With an Athleta Clean Out Kit, youll also earn an extra 15% bonus on your payout! Have additional questions? refund return amount to my the credit I used for my purchase. Schedule a Pickup Apply for New Passports Early PO.P credit is store credit and can be used to purchase any items in store or online atpolarnopyret.com. i am trying to contact somebody to correct that, but there is not a single phone number on the website for the customer service and the 'chat' function does not work. Purchases on Madewell Forever do not count towards your loyalty points. Once an order has been processed, the shipping address cannot be changed. PacSun is partnering with thredUP to allow customers to turn their gently used clothes intoPacSun shopping credit. items at this time. Together with their partners, thredUP is committed to returning as many items as possible back into the circular economy and keeping them out of landfills. We currently only ship to the United States. thredUP is a fashion resale platform founded in 2009 by James Reinhart. You will receive notifications when we receive your bag, when your items are processed, and when you receive credit in yourPO.P account. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. It takes approximately 1-2 business days to process your order. How do I return my Clean Out Kit once it is ready? We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office, Search around your porch or property in case the package was placed in a secure and hidden location, Confirm with your delivery provider to see if the package was held. Customer Support" Welcome | USPS You can send in gently used womens and kids clothing, handbags, shoes, and accessories from any brand. Please reach out topacsun@thredup.com with your order number. I sent a $125 emails blouse and got $4 and Lululemon leggings I paid $128 plus tax for I got $6 - Ive entailed 2x there is no phone number - this company is a fraud - I need to get my designer items back ASAP There is no disclosure no follow up and I havent even gotten the $12 mailed to me for the two items sold so far- I need file a claim w BBB, Desired outcome: So frustrating! Have no alterations, including cut off labels or missing size information. If you want to shop second-hand clothing online but don't know where to start, why not try a Thredup Rescue Box? Provide your existing Vera Bradley account email to help avoid delays in receiving your credit from Vera Bradley. The only outcome I would want is full refund in it's entirety. All orders are subject to a $5.99 fee per shipment from each shipping location. While thredUP has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. The newly launched Fashion Footprint Calculator involves answering 12 straightforward questions, such as how often you buy new clothes and whether you buy mostly online or in-store. Thredup Rewards is the loyalty program that lets you earn points on every purchase you make. How do I resolve this other than to turn to you? Once an order has been processed, the shipping address cannot be changed. See a list of ineligible brands here. If you have additional questions, reach out to athleta@thredup.com for support. Promotions, new products and sales. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Our inventory is constantly changing because we receive items from our customers closets. Reach out to us at madewellforever@thredup.com. Total scam. Shopping secondhand conserves resources by avoiding new clothing production, reducing carbon emissions, and energy and water consumption. Please note: Return Assurance must be selected when you review your Clean Out Kit settings and before we process your items. I never received any emails from them as they stated they sent emails letting me know my money was being converted. Reach out to us atoakandfort@thredup.com. Desired outcome: Refund Requirements: Items MUST be returned in the condition that you received them (i.e., items that are New with Tags must have original tags attached, clothing must not be worn or washed, etc. In April 2022 I made two orders with ThredUP using my new debit card number. in someones cart) does not count toward its 30-day listing timeframe. If your item is returned, it will be relisted with its consignment window reset so it has more time to sell. Your return has been processed. There is no time period in which you have to spend your OAK + FORT credit as it has no expiration date. Once your order is processed, you cannot cancel or modify it. Your refund will be issued to your original form of payment. All you have to do is send your items back in the mail, and you can expect a refund within 5-7 business days, depending on the original payment method. Whenever you have an issue with your order, we recommend reaching out to us directly and we will be happy to make it right for you and refund it if necessary. View a complete list of eligible items here. thredUP has processed over 137 million unique secondhand items from 55,000 brands across 100 categories. All international orders are shipped through APC with standard (4 to 9 business days) shipping. thredUP | An Online Consignment & Thrift Store What kind of a shady company is this? You can earn 4%- 56% of the estimated resale value of the listed items per kit. If you decide an item isn't the right fit for you, visit our returns page to process your request. Share your photos and videos with others to prove the truth of your words. I returned them the next day and was charged $2 each as a "restocking fee". If a cancellation is not possible due to immediate processing, take advantage of our easyreturns process. Please note: Only 50% of the items in the average Clean Out Kit meet thredUPs quality standards. Once processed, it may take your bank up to 7 business days to credit the refund to your account. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. Please email us atpacsun@thredup.com with your bag number or kit tracking number and well activate the kit for you. Once shipped, you should receive it in 3-8 business days. Items were considered off-trend Madewell stores are not accepting packages and all packages must be dropped off at any USPS or FedEx location. Please email madewellforever@thredup.com with your Order Number, and we will take it from there! Thank you! In these cases, we recommend establishing a mail forwarding address. All items should: Be clean. Have limited signs of wear, including pilling, fading and shrinkage. Have no damage, such as missing parts, rips, stains or odors.Have no alterations, including cut off labels or missing size information. Fill up your kit. Once an order has been processed, the shipping address cannot be changed. (see attached photo) Original order # XHP741U515K9 purchase delivered May 2022 (see attached photo). If your item is returned, it will be relisted and continue its consignment window. Overview. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. I would like my money back. Refund Requirements: It takes approximately 1-2 business days to process your order. Is Clean Out available to customers outside of the US? Unfortunately Madewell Forever gift cards are not available at this time. Thrift your next outfit and save over 20% with additional price drops! Once an order has been processed, the shipping address cannot be changed. 3. For any Madewell-related customer service questions, please visit madewell.com. Together with their partners, thredUP is committed to returning as many items as possible back into the circular economy and keeping them out of landfill. Please note that all PO.P Second Hand customer service questions will be handled via this email. Get your next favorite article of clothing for a steal of a deal with up to 90% off the original market price. You can see where your item is being shipped from in the Shipping Location section of the item details page. Contact Information for thredUP | thredUP thredUP is headquartered in Oakland, 969 Broadway #200, United States, and has 1 office location. Multiple items may be sent in one package, as long as the return slips are included. If your order is arriving in multiple shipments, you may have different return windows. AllPO.P Second Hand items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. Please note that changes made to your shipping address will not apply to orders already placed. If you decide an item isn't the right fit for you, visit ourReturns pageto process your request. Our Customer Service team would be happy to assist you. Together with their partners, thredUP is committed to returning as many items as possible back into the circular economy and keeping them out of landfills. By working together, thredUP and our partner brands can reach more consumers and recirculate more clothing to make an even greater positive impact on the planet. Other payment methods without shipping labels. If you have additional questions, reach out to verabradley@thredup.com. All orders are subject to a $5.99 fee per shipment from each shipping location. (See attached photo) Discuss the issues you have had with thredUP and work with their customer service team to find a resolution. All items should: Be clean. Have limited signs of wear, including pilling, fading and shrinkage. Have no damage, such as missing parts, rips, stains or odors.Have no alterations, including cut off labels or missing size information. By working together, thredUP and our partner brands can reach more consumers and recirculate more clothing to make an even greater positive impact on the planet. FAQs - Madewell Forever When I reached out to them via email they said they have a policy that after one year any money is converted to a gift card. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. If your order is arriving in multiple shipments, you may have different return windows. But I closed that acct w/Chase about two months ago, went to Wells Fargo, hated it, returned to Chase and now have a new bank account number w/ a new debit card number. I have no gift card and cannot get them to answer where that gift card is. Once youve mailed your kit, it can take up to 3 weeks to be delivered to thredUP. Their follow-up on clean out bags is terrible. Having sold my fair share of clothes on ThredUp, I would not recommend it. Dont forget to turn on push notifications to get alerts sent right to your device so you never miss out on top Thredup discounts! If you choose Return Assurance, those fees will be automatically deducted from any earnings. If you have additional questions, reach out to pop-support@thredup.com for support. My order was delivered, but on the threadup site it still shows as 'in transit'. I ordered a pair shoes ASOS: SHOES which were listen as a Size 5. If your order is arriving in multiple shipments, you may have different return windows. Once your kits been processed, your eligible items will be listed on consignment for 30 listing days. Once an order has been placed, we cannot change the chosen payment method. The Donation Clean-Out Kit is what it sounds like. Please reach out to pop-support@thredUP.com to see if an update to your shipping address is possiblemake sure to include your order number and new address. You cannot return or get a refund for any final sale items. Directly to your inbox. Plus, with this Thredup coupon, you can enjoy an extra 20% off at checkout! These reviews may indicate issues with the company's products, services, or customer support. Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. By making it easy to buy and sell secondhand, thredUP has become one of the worlds largest resale platforms for womens and kids apparel, shoes, and accessories. I feel they grew too large to handle the amount of clothes coming in and their customer service definitely got worse. Please reach out to pop-support@thredup.com to see if an update to your shipping address is possiblemake sure to include your order number and new address. All items should: Be clean. Have limited signs of wear, including pilling, fading and shrinkage. Have no damage, such as missing parts, rips, stains or odors.Have no alterations, including cut off labels or missing size information. Once shipped, you should receive it in 3-8 business days. I will never send in another kit and have alerted friends and family to do the same. We currently only ship to the United States. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of thredUP, thredUP earns 91% level of Trustworthiness. Our friends from thredUP and Cottons Blue Jeans Go Green program will responsibly reuse or recycle them and, for each pair you bring, Madewell will give you $20 off a brand-new pair (sorry, this discount does not apply to Madewell Forever items). It takes approximately 1-2 business days to process your order. thredUPs Resale-as-a-Service (RaaS) platform is enabling resale at scale for some of the worlds largest retailers and brands. Returns must be sent back within 14 days of delivery. If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. Returns must be sent back within 14 days of delivery. Unfortunately, expedited shipping is not available at this time. Free shipping with this Thredup coupon code, Up to 50% off your order with this Thredup promo code. Items that are still in good shape, but dont meet thredUPs quality standards are evaluated for inclusion in thredUPs Rescues program. [protected]@yandex.com. All returns must be postmarked within 14 days from the date of delivery of an item. Have no damage, such as missing parts, rips, stains or odors. until it's delivered, i cannot generate a return request. With a Polarn O. Pyret Clean Out Kit, youll also earn an extra 15% bonus on your payout! Yes. All orders are subject to a $5.99 fee per shipment from each shipping location. * To submit items for sale, users request a "Clean Out Kit", which is a bag and shipping label sent by thredUP. There is no phone number anywhere for Thred up. If a cancellation is not possible due to immediate processing, take advantage of our easy returns process. ThredUp Inc. 969 Broadway Suite 200 Oakland, CA 94607 Note: We cannot accept returns at this address. There is no one to hold these thieves accountable or get reimbursed for the items they claim would not sell. It also suggests that the company is organized and has taken steps to secure its online presence. Take another 20% off already low prices on shoes, clothing, bags, accessories, and more when you use this promo code for new customers! Refund Requirements: Items MUST be returned in the condition that you received them (i.e., items that are New with Tags must have original tags attached, clothing must not be worn or washed, etc. If an item isn't returned within that 30-day listing window, youll earn Vera Bradley credit in 7-14 days for the items that sell. The 14-day timeframe starts when an item is delivered, not the order as a whole. thredUP Phone, Email, Address, Customer Service Contacts | ComplaintsBoard I would like my money sent via the paypal I have set up through their website, Refund not issued to my credit card as stated in your policy, refund return amount to my the credit I used for my purchase. Some value brands are ineligible for a payout, but you can still send them in. To qualify for a refund, all items must be in the same condition in which you received them I have tried messenger, chat, emails, nothing. We hope to expand to other states and countries in the future! I saw 2 items posted. Submit a complaint and get your issue resolved. The shipping "bundle" stuff is horrible!!! This will surely increase the credibility of your complaint. All of the products sold through thredUP have been sent to the San Francisco-based company by users just like us. Once an order has been placed, we cannot change the chosen payment method. Athleta credit is store credit and can be used to purchase any items in store or online atathleta.com. Waiting in line to get coffee, on your lunch break, relaxing on the couch, no matter where you are, you can find beautiful pieces that will complement your wardrobe perfectly. You can see where your item is being shipped from in the Shipping Location section of the item details page. Original shipping charge for returned items will not be refunded. Terrible customer service I had to send emails to get refund sent back to my card and the first email string finally got answered but they didn't fix it. You can see where your item is being shipped from in the Shipping Location section of the item details page. The company does not address complaints on our platform and users often have issues with the sellers and the returns process. 20 active Thredup promo codes and coupons. By making it easy to buy and sell secondhand, thredUP has become one of the worlds largest resale platforms for womens and kids apparel, shoes, and accessories. Just visit the ThredUP website and place your order. Shopping secondhand conserves resources by avoiding new clothing production, reducing carbon emissions, and energy and water consumption. Each item has a 14-day return window. Seeing as that's not what they do, never shopping with them again hurts them more than me. Once your order has been shipped, you will receive an email with tracking information. ). Original shipping charge for returned items will not be refunded. Final-item sales may not be returned.Your refund will be issued to your original form of payment. Note that a shipping return fee of $5.99 will be deducted from your refund. International Order Tracking. It takes approximately 1-2 business days to process your order. What is your cancellation policy? Please email us atpop-support@thredup.com with your bag number or kit tracking number and well activate the kit for you. AllAthleta Preloved items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. UPDATE: its been close to 2 weeks and they say they have not received them. Cleaning out your closet and reselling unwanted items keeps clothing in use and out of landfill. Items were unclean or stained There's no limit on the number of packages you can send, and packages can weigh up to 70 lbs. You can drop your bag or box off at any USPS or FedEx location. However, after I ordered my clothes, when I opened the tracking . Please reach out tonationltd@thredup.com with your order number. Please note that all Pre-Loved Pac customer service questions will be handled via this email. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. See a list of ineligible brandshere. I purchased a pair of slides made in China and they were described as "44-45=12US women". Tue, May 31, 1:18 PM If a cancellation is not possible due to immediate processing, take advantage of our easyreturns process. Please reach out toathleta@thredup.com with your order number. If you don't receive your order within 14 days, please reach out to oakandfort@thredUP.com. Blue Jeans Go Green is a trademark of Cotton Incorporated. Once a package is shipped, the shipping address cannot be changed. Some value brands are ineligible for a payout, but you can still send them in. First off, payouts are very bad. To update your shipping address, visit the My Account Details section of your Account tab. We currently only ship to the United States.
