I don't believe their return policy is very clear on the site at all. Subscribe to getexclusive offers on designerbrands. Most orders ship within 24-48 business hours,however shipping may take longer during the holidays. I ordered a parcel in 2014 and to me at a different address and was refunded on an item returned back to Bluefly and also for an item (I ordered 3 and did not receive one) that was not received..so really not much of a 'refund'- they just charged for not sending me the item. This could range from 2 days to a couple of weeks. Contacted customer service, they said since they got the bag from another company (rue lala), there's no way for them to get the card. I want to purchase a burberry bag from bluefly, will it be authentic? Then place a new order online for an alternative product. . This information can be found by visiting FedEx directly. That rubbed me the wrong way and I even attached photos to prove that they were worn. I have a slightly different concern but is also about Bluefly and returns. Product on Bluefly are available in very limited quantities for only a short period of time. That was not nice. We also ensure all reviews are published without moderation. Don't buy from here because their customer service is terrible and after addressing my concerns with the order, they just said the shoes weren't worn. Then I tried again and they stated that a return label would be at federal express . I swear I used all known means to get in touch with the company but got no response from them. BBB reports on known marketplace practices. When I requested a store credit, they said they do not offer those anymore. Write the return address on top left of a label if you're sending a package. When returning a product, you will be presented with a Return Merchandise Authorization or RMA number and a shipping label. However, it came in a generic white cardboard box and it was badly scratched. We proudly stand behind all of our products' authenticity. part of me wants to take a chance, but i don't want to "loose" money. I could not find a "forget password" button, so I contacted their support team. Overview. I'm not sure if they are scammers or if they just have tremendous organizational problems. Step 2: If your order is eligible for online returns, and is within the allowed return window, you will see a link that says "Create a Return Label" on the Order History page of your account. When I tried to request an RMA on June 22, I received the following response: Bluefly accepts returns of your requested item within 21 days of the ship date in its original, unused condition (including all original packaging and tags). Occasionally, I've had a return processed more quickly though. Another color became available in my size so I ordered them. Tip for consumers:I don't know what to say. When they emailed me back they said that they were not able to refund my money and also said how sorry they were. I received the wrong order, returned it, they gave me a partial refund for having opened the package and then they ignored my messages. Furniture The biggest problem was it didn't came with an authenticity card. I filed a BBB complaint but the follow up is poor. Bluefly Returns - Does MyUS Offer Refunds or Return Services? Thanks thinksnow! They sent me completely the wrong item, and have done exactly nothing to correct their mistake. Bluefly is a Retail, Internet Retail, and In-season, on-trend designer brands at an incredible value. Thank you for ruining my sister's Christmas! . Copyright Store Return Policies. Dont buy from them!!!!!!!!!! The complaint has been investigated and resolved to the customers satisfaction. Enter your registered Bluefly account's email address and click RESET MY PASSWORD. I returned a pair of shoes due to the size issue on the next day I received my purchased. Summary. I have never had any problem with other sites delivering using UPS or USPS. i called customer service when it happened and they were very unhelpful. Bluefly's headquarters is in Florida, United States of America. Amazingly they keep saying 'only one refund per account'. Price: $775 BBB Business Profiles generally cover a three-year reporting period. Final sale items are excluded and can not be returned or exchanged and all items must be unworn, unwashed and undamaged. Type of Entity: Limited Liability Company (LLC) Pieces sent back after the return period . Please ensure this is entered in shipping information on your order. that's where i dropped mine off, and got a receipt. Please refer to the original returns confirmation email that was sent to you which included your prepaid return label. Please click here to visit their site for more details. However ComplaintsBoard has detected that: Thank you for taking the time to voice your complaint. You must log in or register to reply here. Please note this if you chose to order from them. I returned a couple of items, it took an extremely long time for the return to be processed, when I finally received my refund, it was for a fraction of the amount due. How is return address specified in stack? ret pops the return address (that call pushed) from the top of the stack (RSP register points there) and writes it in the RIP register. They have no phone number and customer service do not respond. The complaint has been investigated and resolved to the customers satisfaction. Bluefly has extended its product offering, and included a wider variety of products through our Marketplace partners. The item was returned to Bluefly.com using the prepaid **** return label Bluefly.com provided me with, *****, on 06/21/22. Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded. Items marked final sale are non-returnable unless otherwise specified in an items details. I have been a heavy consumer of designer fashion for almost 50 years and believe Bluefly is the worst platform. We do our best to compensate for these rare situations, but they do happen. Fulfill your fashion obsessions with none of the guilt. The person at the customer service center called Chris told me that once the product is returned from the delivery to the wrong address, they would refund my money. Bluefly uses a variety of shipping arrangements with brands, and some may result in longer shipping times than others. Everly Womens Leather Tall Mid-Calf Boots. I'm worried now. Bluefly.com, LLC | Complaints | Better Business Bureau Profile I emailed to the customer service with the correct address. No Exchanges Well, I've ordered several items from Bluefly website and never delivered my stuff! On top of that they only give 14 days for returns. Per the consumer rights and consumer protection law -it is Bluefly's responsibility to ensure I receive the goods I paid for. 877-258-3359. $570 $369.00 Save 35 %. Be advised that returns must be tendered to the carrier within 7 days of RMA issuance or the package will be returned to you without a refund being processed. I ordered pre owned pink off white odsy sneakers. Duties And Taxes Refund I emailed them several times, never heard back from them. Unless otherwise specified in items details, all furniture items are FINAL SALE and cannot be returned. They said ten days, and now on my twelfth day, I'm still waiting. So I wasnt aware of their fraudulent return policy. This review was chosen algorithmically as the most valued customer feedback. Charging all these fees to return is not taking care of your customers. If your order includes several items, we may ship them separately and at different times in order to get them to you faster. For orders shipping in the United States, returns on Diamond, Fine & Estate Jewelry must be received within 21 calendar days from shipment in original condition (including all original packaging). Chlo Woody Logo Canvas Slide. Even if you have to pay more, skip this horrible web seller. It also suggests that the company is organized and has taken steps to secure its online presence. Automated shipment tracking. Sometimes it takes more than a week to get an email confirmation that your returned item was received. I will never order from Bluefly again! But I did send it priority mail with delivery confirmation. And no one from Bluefly contacted me about he issue. BEWARE! On March 19,2023 I I purchased on Bluefly They were not helpful and actually abusive. It was enjoyable. Step 2: If your order is eligible for online returns, and is within the allowed return window, you will see a link that says "Create a Return Label" on the Order History page of your account. . We conducted a search on social media and found several negative reviews related to Bluefly. It is almost 2 month as Bluefly received my return and didnt send my refund. Placed an order, cancelled immediately and was told orders cannot be canceled because they process and ship so quickly- lie- took 3 more days to ship- sent item back as soon as I received it- They charged $23 to return a $100 dress- Horrible customer service, nonsense return policy- please shop at more reputable site- they have a D+ rating on BBB for a reason. If you checked out as a guest, please click here to first create an account with the email address used on your order. About. It may not display this or other websites correctly. Customer service. Its Fed Ex, so what the heck happened? Email this Business. Please be sure to reference our Delivery Policy and how to appropriately document visible and concealed damages during delivery. Products ship from different warehouses, and need to be returned to the correct address. I eventually sent multiple emails and their response was nasty. International Returns I've bought stuff from them in the past and everything went smooth. boxes, unless the address is a university address. SAFETY NOTICE: ComplaintsBoard has analyzed Bluefly and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 94%. A long registered date for bluefly.com can be seen as a positive aspect for Bluefly as it indicates a commitment to maintaining the website and its domain name for a long period of time. Pricey shipping I accept, after all, no one forced me to buy $200 costume jewelry, I did it because I really liked it. I would have exchanged them but took the loss for fear the 8 1/2 may be too small. Customer service is our #1 priority and if you have an issue with us, all you have to do is reach out and we would be more than happy to work with you. has anyone done this before from this store? Items will indicate their ship times in each description. POST-PURCHASE. I didn't check their return policy before ordering a dress last week because I didn't know their policy had changed. I assume oh my gosh how much they had to add on the original price to give us this huge discount, something like 100 percent! . Very disappointed and they are just not even addressing the issue. Jul 04, 2014 12:31 pm EDT. 1998-2020 BLUEFLY.COM OR ITS AFFILIATES ALL RIGHTS RESERVED. Thank you for taking the time to reach out! I'd check a couple other shops before I go ahead here. Received it in 2 days time! Lately, it's gone down hill. Bluefly | Zulily If you are provided with a FedEx Ground label, those returns can only be dropped off at a FedEx authorized ship center. Such a toxic business! Verification can help ensure real people write reviews about real companies. Highway Robbery- Do not return an item and expect your money back. I am appalled customer service like this still exists.
Checks Not Showing Up In Quickbooks Register,
The Equalizer Robert Mccall Wife Death,
Articles B