While we reviewed the records, Vuolo If the account is not replenished within this period, a violation notice is issued for the toll plus a $50 or $100 fee per transaction, depending upon the facility, and the customer has 30 days to pay. We're glad this was corrected, but it's a shame it took so long. Here's an an example. 4x points for purchases made at restaurants worldwide, at U.S. gas stations, on wireless telephone services purchased directly from U.S. service providers and on U.S. purchases for shipping. I was told to send fifty dollars and the two dollars in tolls and they would waive a one time deal of twenty five dollars. Emails didn't get attention to his problem, either. So Vuolo wrote to E-ZPass again on Dec. 14, detailing his long saga of wrongful violations and unanswered communications. NHDOT and its representatives are held to the same privacy standard as outlined in RSA 236:31, however law enforcement personnel may be able to obtain records upon court intervention or exigent circumstances. "The state should fix the malfunctioning intermittent toll booth plate reading unit or deduct the error amount automatically from my account," he wrote. Now, at the time of pickup -- after we had flown into Boston, taken the bus over to the rental car center and waited in a long line -- the agent finally shared the information: $11.99 per day or $59.99 per week. What If My Enterprise Rental Car Needs an Oil Change. We'll run a soft credit check to find special offers, but it wont affect your credit score. Privacy Policy This will surely increase the credibility of your complaint. We may receive compensation when you click on links to those products. E-ZPass Do Not Sell or Share My Personal Information. Our experience in Boston was emblematic of just how annoying the situation has become -- especially in Boston where the easiest ways to get to or from the airport are via a toll tunnel or bridge. They accidentally pass through the lanes without a transponder. EZ PASS NYEvery single day EZ Pass is taking advantage of customers, either their machines at bridges, thruways and tunnels are not properly reading the device tags on customers cars or there are numerous fees of $50.00 for a toll that can be as low as $1.25 up to $17.00 and instead of resolving the issue with EZ Pass, they will send your violations into collections where you are forced to pay with your hard earned money or else non payment can result into suspension of your vehicle registration, which you need active to get to work and make a living. Enjoy Complimentary Marriott Bonvoy Gold Elite Status with your Card. I have no way of knowing After I explained the situation, the agent told me that she'd be able to reduce the bill to "just" $17.95 -- that's still more than 10x the single toll amount. Can I still use. You should never use your transponder in a vehicle type other than the one you initially requested such as a car transponder in a tractor-trailer. Faxes were not answered. You Hit with Unreasonable Fees for a Delaware Share your photos and videos with others to prove the truth of your words. What do I do? Open and complete your form directly in your browser faster than ever before with the editor toolkit. Mueller is also the founder of NJMoneyHelp.com. Pay by plate: Pay each toll plus a $25 admin fee per, Rent an E-ZPass: Pay each toll plus a rental fee of $2.95 per day, including days no toll is paid, up to $14.75 per month, Pay by plate: Pay each toll plus a $2.95 admin fee per day of your rental period -- up to $14.75 per month maximum admin fee, 6 points per dollar on eligible purchases at hotels participating in the Marriott Bonvoy program, 4 points per dollar at restaurants worldwide, U.S. gas stations, wireless telephone services purchased directly from U.S. service providers and U.S. shipping, 2 points per dollar on all other eligible purchases, Earn a free-night award each card renewal month (up to 35,000 points), Receive 15 elite night credits to jump-start status, Must spend $60,000 in a year for second free-night award. As your vehicle passes through, your E-ZPass account is charged the proper amount. Still, getting multiple toll violation notices in the same year can be pretty expensive. He included copies of his previous letters and once again requested a new transponder. However, we had an early-morning return to the airport and didn't want to add the extra 20 minutes to route around the tolls. -Once the transaction becomes a "violation", a notice is sent that includes a $50 administrative fee - this fee often get waived as a one-time courtesy, with every case being unique. WebTo dispute the administrative fees, the customer will need to print, sign, and date the back of the violation notices and why she is not responsible for paying the administrative I got a bill for almost $2,000! This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). FAQs | Turnpikes | NH Department of Transportation Now motorists with unpaid balances are receiving threats. Now accepting donations to DRIVE SMART Virginia At the same time, first-time offenders may get away with it and pay only the tolls total cost instead. External web sites operate at the direction of their respective owners who should be contacted directly with questions regarding the content of these sites. Follow him on Twitter @holveck_brandon. 5 ForgetfulFrolicker 2 yr. ago Nope, you can Vuolo received a notice saying his registration could be suspended related to an unanswered Oct. 12 violation. The MTA recommends E-Z Pass customers sign up for mobile alerts that send email or text notifications when a balance is low. It also promised to waive all initial first time violation fees once it's received full payment for tolls owed. Carolyn said that didn't happen in her case. Vuolo tried to get an answer online on Dec. 4. Waiver Letter Youll just have to wait on hold for a long time. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Marriott Bonvoy Business American Express Card, Southwest unveils stunning new Hawaii-themed aircraft, How to redeem Chase Ultimate Rewards points for maximum value, IHG Rewards Premier Business card review: The annual fee is justified. However, if you think this will be a regular occurrence, you should call the Customer Service Center and have them send you a transponder programmed for the vehicle classification you use most frequently. Copyright 2023 WABC-TV. On Aug. 17, Vuolo sent another letter, repeating what he said in the first letter, adding the new violation notices and again requesting a new transponder. WebThe E-ZPass Customer Service Representatives will review your explanation and determine if this is an inadvertant unpaid transaction per New Hampshire E-ZPass Rules & EZ-Pass is not going to just waive your fees, you can forget about that. Susan Quitzau. This review was chosen algorithmically as the most valued customer feedback. I could not reach a human being to discuss and resolve this problem. In less than two months, an unpaid $1 toll can balloon to a charge of $88.50. I have a question about my E-ZPass account. Other oddities happened with Vuolo's transponder. E-ZPass MA Charges What should I do? Now accepting donations to DRIVE SMART Virginia Education Fund. There are 17 states connected within the network, making the system hugely convenient for those who travel long distances, mainly if their roads include toll lanes, bridges, or tunnels. MDTA will again refer unpaid toll bills and late fees to the Motor Vehicle Administrations central collection unit starting Dec. 1. Find the right card for you. Disgusted in NJ. I called the agency on 10/10/22 but was told they could not discuss this with me since it was my fathers account and I was not able to pass the phone to him for permission since he now lives in MA. There are only two possible outcomes: will you pay for the toll or file a claim? The standard price for an E-ZPass Administrative Fee varies depending on the state. However, we can tell you the standard price for it is $50. Still, getting multiple toll violation notices in the same year can be pretty expensive. Therefore, it is highly recommended to act on them once you receive them, instead of just letting them pass. Limited Time Offer: Earn 125,000 Bonus Marriott Bonvoy Points after you use your new Card to make $5,000 in purchases within the first 3 months of Card Membership. www.e-zpassny.com, go to Account Profile, and opt-in to Mobile Alerts. Payments must be complete in full by Dec. 31. The fee is automatically waived on first-time notices if the toll is paid by the due date. $200 in fees for $3 in tolls. Instead, I was told I'd need to ask for the exact rate when I picked up my car in Boston. I sometimes pull a camper or trailer with my vehicle. This site is protected by reCAPTCHA and the Google. "They're saying I owe them $2500," complains Brienza. Our editorial policy at TPG is not to accept free travel from providers, so I declined the offer. Contact the Customer Service Center at 877-643-9727, you can do it online at the. I pre-recorded message kept telling me how busy they were and that I could go online to pay or dispute the violation. Still, getting multiple toll violation notices in the same year can be pretty expensive. Brienza recently got socked with thousands in fines after his account balance went into the negative. Vuolo said he checked in with the post office on that day, finding another return receipt that was never returned. We're looking forward to hearing that things stay corrected. Have you been Bamboozled? E-ZPass Administrative Fee Waived Letter - NY Tolls Information "If I could give a big hug right now, I would," said Brienza. Still, whatever the case is, you must wait until you receive the toll violation notice before taking action. DRPA - Travel Info WebContact Information. Cashless Tolling has generated significant and sustained improvements for motorists and the environment through decreased travel times, reduced congestion, lower carbon emissions, and has improved safety throughout the system. E-ZPass Customer Agreement Terms and Where to Take Enterprise Rental for Oil Change: Tips and Options. Carolyn said that didn't happen in her case. E-ZPass users are charged $1.75 for each toll. That was our contract with E-Z Pass," recalls Carolyn. Jersey drivers say E-ZPass defect resulted All in all she was billed $190 in unpaid tolls, plus an additional $2,100 in fines and penalties. Is this where the problem began? If you think youve been wrongfully accused of an E-ZPass violation, please contact your areas customer service center to start solving your case. We also highly recommend our customers who make one-time payments to closely monitor their E-ZPass account and usage, so that they can sufficiently replenish and fund their E-ZPass account to match their usage. 2x points on all other eligible purchases. First, make sure the transponder is mounted in the proper location. Dollar's toll-collection arm sent me a physical bill about four weeks after we returned the car. The check or money order must be made out to the U.S. Treasury. Choose which state you live in. Each toll violation results in the following: A civil penalty surcharge of $12.50 is added if the toll violation remains unpaid after 42 days. If you prefer to receive an application in the mail, complete the form below. There is a non-toll route to and from the airport that he left out of his sales pitch for the company's "all-inclusive" toll pass. For Ralph Vuolo, kablooey is an understatement. On June 24, 2015, his statement was charged twice for going through different exits on the New Jersey Turnpike -- on the exact same date at the exact same time. If you have an E-ZPass account, but don't have the transponder with you, a National rental-car agent recommended that renters associate the rental car license plate with your existing E-ZPass account for the length of the rental. In this instance the equipment in the lane is designed to identify that your vehicle is pulling a trailer and you will be charged accordingly. Ralph Vuolo of Keyport has been trying to get someone at E-ZPass to address his complaint. If you don't want to go through the hassle of getting an E-ZPass, renters may be able to pay the toll directly to the toll agency to avoid the convenience fee charged by the rental car company. it is completely unfair for us hard-working New Yorkers that work eight hours a day or more trying to survive and taking care of our families being forced to pay these high toll amounts which is something that we are adjusted to and used to doing but with these fees on top of that how are we supposed to get to work and how are we supposed to pay our bills when most of our money is going to EZ Pass ?? I had made the mistake to use this route and found owing seventy five dollars. However, we can tell you the standard price for it is $50. This same day I drafted and sent copies of my original payment and violation stubs and noted again on Section B that I was submitting proof of toll payment and continue to dispute the $50/ea Administration fee(s). Drivers can arrange to make payments on the amnesty balance. There was a new violation for Sept. 10. A Thrifty agent said the same thing. He was wrong. Here are the, instructions on how to enable JavaScript in your web browser. The websites for both Dollar and Thrifty only refer to ". account with another toll agency. The maximum speed is 25 MPH. On 7/20/22, I received the first of 3 NJ E-Z Pass tolls by mail (Bergen, Raritan South, Toms River) Advisory and Payment Request Violations; each included a $50 "Administrative Fee". Compare the cost in points or miles to cash, and see which option is best. account at a Walk-In-Center when will by transponders be activated? However, even if thats what happened to them, your case may not end up the same. On July 31, Vuolo received two more violation notices. Each year, Delaware collects more than $190 millionfrom tolls on I-95 and Route 1. 375 Mccarter Hwy. Discounts on many of the roadways offering E-ZPass including the New York State Thruway Authority, MTA Bridges and Tunnels, New York State Bridge Authority and Port Authority of NY&NJ crossings, Saves fuel, while reducing congestion and emissions, You will receive your tags and account profile in 5-7 days, Credit Card or Checking Account Information which you will use to fund the account. Vuolo even received several notices threatening a suspension of his registration. WebI want EZ Pass to waive their administrative fees to EZ Pass account holders ! For each of the major rental car companies that rent cars from Boston Logan Airport, I checked the website and then called to confirm the toll rates for car rentals from the airport. Another E-Z Pass customer says while her online account read "no violations" - she was carrying a fine on a 50 cent toll for $50 dollars! Vuolo contacted the United States Postal Service to make sure the letters were received. Bamboozled: 25 E-ZPass violations, 10 complaint letters, zero To come back in, there's tolls. What do I do? Please view our advertising policy page for more information. Tolls in Delaware: Amnesty program offers way around exorbitant Not even after the 10-day mark. All rights reserved (About Us). Both customers were granted a one time courtesy and had nearly 6 grand in penalties dismissed. Refer to this step by step process to sign up for an E-ZPass: Buy an E-ZPass at an On-the-Go Retail Location. Mobile Alerts sends notifications for low balances, failed payments, successful replenishments, increased replenishment amounts, and payment method expirations. The deal is civil penalties and administrative fees will be waivedif the driver pays the original toll and an amnesty fee. Rent an E-ZPass: $9.99 per rental day before taxes/fees which covers the cost of the tolls. Now that's E-Z! All Rights Reserved. BALTIMORE, MD (April 27, 2022) Two months after the Maryland Transportation Authority (MDTA) Board approved a new Customer Assistance Plan, the agency is continuing to offer a civil penalty waiver grace period for customers who pay their unpaid Video Tolls by 11:59 p.m. November 30, 2022. I called E-Z Pass again; more than once to no avail. Paying for the toll may be expensive for those who have committed the same infraction more than once. A surprisingly nice agent answered when I called the dispute center for Dollar's outsourced toll collection agency. E-ZPass New York - Terms & Conditions - Individual Accounts ABC7 New York 24/7 Eyewitness News Stream. There is no phone number and I hesitate to go there only to wait in an endless line, then to be told they cant discuss or resolve this with me since they dont have my fathers permission to speak with me. Text Alert Update. Ezpass Therefore, it is highly recommended to act on them once you receive them, instead of just letting them pass. Car to a pickup truck with four tires is acceptable. Webwhen exiting (with your E-ZPass tag properly mounted), you must stop in the lane, state that you are paying with E-ZPass Plus and either hand the ticket to the cashier or insert it into the slot. Plus, your own feed of TPG content. "I believe if someone was paying attention, 15 false violations would set off some bells as to a problem with either the toll booth's plate reader or my vehicle unit.". My father lived in the same house in NJ for 53 years & had E-Z pass in good standing for many YEARS but two months before my brother's visit, my father moved to assisted living in MA and I returned his NJ E-Z Pass transponder and closed his account. Dollar Car Rental Charged Me $60 For a Single $2 Toll - The The Business Application Package including: Application Form. not retirees. Fee (s) Due $50. Then Total Due: $62. Some people might read such a line and say, Whoa, I owe $62. Ms. Sanchez is one of those people. No dice. Call 1-800-333-8655 or visit the E-ZPass website. If you fail to replenish your account when the balance gets low, and your actual balance drops below $0.00 due to usage of your transponder, you may be subject to an administrative fee of $25.00 in addition to amount of funds necessary to bring your account into compliance with the minimum balance requirements. Carolyn said that didn't happen in her case. The correct way to get the fees waived is to send E-Z Pass a brief dispute dispute (return receipt requested) along with your payment by check. "They're saying I owe them $2500," complains Brienza. We reviewed a two-inch stack that included violation notices, letters to E-ZPass, fax confirmations and postal receipts. Receive 1 Free Night Award every year after your Card renewal month. He then received another suspension warning about an Oct. 14 violation. This petition starter stood up and took action. Given my personal experience, I can only imagine the exponential cost to NJ taxpayers to support NJ Administration! Choose, Click here to enroll But alas, no response. We asked the New Jersey Turnpike Authority, which handles Vuolo's E-ZPass, to review the customer's records. is a digital nomad who travels full-time. It turns out the return receipt for his Oct. 22 letter was never returned.
Ideological Effects Of The Basic Cinematographic Apparatus,
Cutthroat Kitchen Chefs,
Alex Webster Salvage Hunters Married,
Steve Watson Broncos Wife,
Articles E