BBB reports on known marketplace practices. Stealing money from their client base.Stay away or it will cost you time, money and then peace of mind theyre supposed to provide by managing a property. Premium property management companies in Indianapolis, like Great Jones, help property owners benefit from this with expert property management services in Indianapolis. Nobody cared to get condo association permission to do the job so it cost more than $3000 to pay through Great Jones to these AC companies and then more than $2000 to redo everything again according to condo association requirements. Everything is remotely operated and maintenance issues are handled accordingly. In everything we do, we want to change property investing and management for the greater. My poor experience is sadly confirmed by the numerous complaints and poor reviews about Great Jones as a property manager and I expect restitution for the work they cannot prove was completed from Great Jones(i.e. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. After I applied I was asked for a copy of my lease. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Servicing South, Central & North Florida, Greater Indianapolis, Greater Charlotte, Raleigh - Durham, San Antonio, and Greater Austin we're raising the bar for annual rental property management. Hi Jewell, we appreciate your honest review. July I noticed a warter leak in my walk-in closet coming from behind the wall. I will give great jones a chance to fix this the right way for once and be fair to good previous tenant that was treated wrong by you all. We paid first,last,and security. Read 1 more review about Great Jones Property Management. Paid rent on time no issues. Great Jones Property Management Reviews | Read Customer Service Reviews Reply from Great Jones Property Management. My complaint with Great Jones concerns mismanagement, poor workmanship and flat out lying. Run far far away! So residents can love where they live. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Horrible company with the worst customer service I have ever experienced in my life. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. This company clearly did not care about our well-being as tenants, and did not ever offer any solutions for these dangerous living conditions. Whether you are new to the rental lifecycle or are an experienced landlord, you understand that renting a property can be a lot of work. I got a local phone number but it always forwarded to voicemail, and I needed to wait days to get any return calls. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. The house was absolutely gorgeous and asked for a link for the application. Many landlords require a tri-state (New York, New Jersey and Connecticut) guarantor and prefer a relative. I don't know if Great Jones is in this. They kept my deposit. ******* asked me to directly reach out to the company myself, as show in my previous attachment if you had taken time to review it. We will reach out to you directly and do our best to resolve this with you. Great Jones Property Management Reviews - Trustpilot But GREAT JONES need to find a better system for ORGANIZATION AND COMMUNICATION. Great Jones is not one of your typical property management companies in Indianapolis, Indiana. But no one wants to do anything about. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. They gave me a few numbers and called upon arriving. The bathroom fixtures were old and outdated and I did not damage them. I never told Great Jones that it was repaired by the owner, and to this day (months later) they never called to schedule to repair it or check to see if we got it working. Business Profile Great Jones Property Management Property Management Contact Information 2977 Highway K Ste 309 O Fallon, MO 63368 Visit Website (314) 582-3228 Customer Complaints 21. By way of, sink supposedly fully functioning during the "rent ready" phase according to my tenant was damaged during the 05/06/2022 where I was charged $247.50. Hopefully this subject can be rectified ASAP. Hi Henry Noble, we appreciate your honest review. Then they told me he would not quality for any property at this time b/c we did not make enough money for the properties they had available. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Stl area they only have cardboard houses. Customer Reviews are not used in the calculation of BBB Rating. So I left the property "Rent Ready". Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Roofstock buys Great Jones platform to help investors profit on their We would like to have a better understanding about your experience. Great Jones Property Management Reviews | Read Customer Service Reviews Michael Weiss was very helpful and efficient helping to get us this rental. They are also thieves. I've been renting from a private owner for years. Unfortunately, based on the information provided, we are having difficulty locating you in our system. As a property owner, I am very disappointed with the level of service provided by Great Jones. Great jones is trying to charge me **** dollars to fix things that need to be done regardless but was not part of my lease contract to be fixed while living there. Seed, Series A, Private Equity), Whether an Organization is for profit or non-profit, General contact email for the organization, Auto-generated name of transaction (e.g. In addition, they overcharged me more than $3,000 for repairs that I have not approved, and they have been ignoring me requests for refund for weeks. San Francisco Bay Area, Silicon Valley), Operating Status of Organization e.g. His response time was fast and effective and he help me land my home. Hello ***** and thank you for your message. Note that complaint text that is displayed might not represent all complaints filed with BBB. DO NOT WASTE YOUR TIME. We have not been successful after multiple attempts (emails and phone calls). But all of a sudden Tom the 11th I receive a denial and an adverse action notice cause the email approve was sent in error. Great jones is awesome . I placed an application on or about OCT 23. This feature is in beta and may change with future updates. We will reach out to you directly and do our best to resolve this with you. Well guide you through the process. No communication. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I called left messages. The General Manager (GM) functions as the professional-in-charge of the specific asset (s) under management . If they didn't have breed restrictions they wouldn't have so many houses on the market. REQUESTING REPAIRS VIA LATCHEL To file your first request contact Latchel directly using one of the following methods below: CALL: 407.553.9696 We were never truly satisfied with their services but continued for sake of convenience. Hi there, we appreciate your honest review. So after 2 1/2 months of the "owner not responding to the request," I found a way to reach the owner myself. I was able to retract information from our accounting team. GREAT JONES - 414 Fayetteville St, Raleigh, North Carolina - Property We have only be sent an initial check of $687. If you do not meet the financial requirements of the landlord, you may be required to have a lease guarantor. I received an approval email on or about the 25th. BBB is here to help. Hi Suezett, we appreciate your honest review. Vendor Partnerships - Great Jones Susan C Williams, thank you for sharing your positive experience! He got mad because we went just to tour the home, not fill out the application because we werent settling for anything quite yet which was VERY tempting considering how nice and cheap it was. We left the house in better condition than when we moved in, as there were countless issues and things that had to be fixed while living there. Barbara Ann, thank you for sharing your positive experience! Now that its up, they are charging me $3,000 in damages even though we had the house professionally cleaned and left nearly EXACTLY as we found it. The process seems painless to get in, but reporting property issues on move in and repair issues along the way is a painful process. BBB Business Profiles are subject to change at any time. From vintage to luxurious, along with the quality . Co-Founder, Senior Co-Founder, Senior Co-Founder, Growth, Senior Co-Founder, Strategy, Senior VP, Senior VP, Growth, Senior VP, Strategy. Great Jones as become a perpetual disappointment in "managing" my property. Alex Vercheski Email & Phone Number - Great Jones | ZoomInfo For too long, property management has been something to endure, not enjoy. I have asked that these items be added to the turn sheet, but I have been struggling to get this taken care of. This has been a disaster. Great Jones is part of the Real Estate industry, and located in California, United States. If you do not meet this criterion, a guarantor may be required. Milwaukee, Wisconsin - Property Management - Yelp Thanks to Indy office for collecting 3 month worth of overdue rent for me. Hi LT, we appreciate your honest review. General Manager (Retail Mall) Job in Palm Desert, CA at Jones Lang As a landlord I am so disappointed that I select Great Jones as my property management company. 499 likes, 12 comments - Mark Jones II | Multifamily Mentor (@livinrentfree) on Instagram: "Follow @livinrentfree to learn how to buy your first 2-4 unit multifamily property. We are very sorry to hear about the issues you are experiencing. Allie, we are disappointed to see your low star rating. Great Jones Property Managment | Complaints | Better Business Bureau In the meantime, my unit sits vacant for prolonged periods. We would like to have a better understanding about your experience. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I even had to request new pictures and still the quality was subpart compared to similar property managers because they sent out a construction person to take the pictures as most if not all of their staff are remote. I haven't received from Greatjones no information they are unprofessional & scammers. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. If you could provide more information to us, we would be more than happy to try and make this situation better. Please let us know if we can be of any additional assistance. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This amount to pay for the final repairs was taken our of the reserve. Planned Property Management owns and manages over 3,700 apartments in Chicago's best neighborhoods. The worst. If you need another copy of this itemization please request one by emailing **********************************. I do want to let you know that a concession for your time without a/c was approved and will be processed against your move out statement. They will not respond to your emails or calls and if youre lucky enough to get someone on the phone its with a third party company that has nothing to do with Greenville and has limited knowledge about any of the properties. Attached are sample pictures showing the terrible workmanship including items that were never fixed yet they stated were. Run Run from this place as fast as you can. Our local on-the-ground teams are experienced service professionals who support our owners and residents by making their lives as easy as possible. It was only when my replacement property manager went out to inspect that I found out and had to inform Great Jones. Hi there, we appreciate your honest review. As a result, none of the activities that should have been performed were initiated (notifying me that the tenants were moving, performing updated rental analysis, scheduling of the move out inspection, etc.). Being a real estate investor can bring tremendous financial benefits. Outstanding loans, assets liquidation, credit and rent history are also taken into consideration. At the time you were vacating the property, the property was transitioning to another property management company. I have reached out to them about this issue over and over again to only get responses Freon their 3party company stating they are waiting on GREAT ***** TO APPROVE the work order! Rent, security and the brokers fee are generally due in the form of certified checks at lease signing. We are committed to delivering a delightful experience and improving your profitability, and we tie our service fees to it. We see that there were some scheduling issues for your last appointment, but now that ******* has been informed of your availability, they are working with the vendor to set an appointment time. Roofstock, a proptech startup aimed at making it easier to purchase an income-producing property, announced Wednesday its acquisition of Great Jones, a property management platform that Roofstock intends to utilize for its "end-to-end single-family rental platform." Sent me a letter of non-renewal for the lease while I was deployed overseas. FRUAD !!!!!!!!!!! Great Jones did not find a tenant until March of 2022 and during this long vacancy period they were uncommunicative and mismanaged by, for example, leaving the gas on resulting in charges to me of over $500. before and after pictures) otherwise will be forced to escalate for resolution. ******* will be contacting you with any updates to schedule. They kept $1000 reserve for each of the two units they were managing. Great Jones has told us a few weeks ago that a second check for the remaining amount had been issued but we have not received it or been giving confirmation of it being sent. Our leadership team has spent over a decade building digital platforms and operational machines that have powered billions of dollars' worth of transactions for businesses like 1stdibs, Skillshare, Uber, and Warby Parker. Good company for someone that needs to learn things about rentals and how they are handled. I have also shared with you the the ITD full statement, the team disbursed$62,334.47. As a property owner, I am very disappointed with the level of service provided by Great Jones. Please please please please please run as far away from this company as possible. Thank you for your time and assistance. Our sophisticated tools deliver powerful insights and put your propertys events at your fingertips. Servicing South, Central & North Florida, Greater Indianapolis, Greater Charlotte, Raleigh - Durham, San Antonio, and Greater Austin we're raising the bar for annual rental property management. (15% of the annual rent) Rent, security and the broker's fee are generally due in the form of certified checks at lease signing. Rent and bills were still due though. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. There was no way to reach anybody from Great Jones directly. Now they are using those funds post management time frame to charge me for landscaping and utilities. They said "unfortunately, we still have to wait for the owners approval." Great Jones Florida, LLC | Better Business Bureau Profile For example if your rent were $3500/month, your salary would need to be $140,000/year in order to rent the apartment by yourself. I work from home and have disabilities. After multiple complaints from tenants and issues with rent collection with decided to discontinue services in May 2022. Commercial Real Estate Portfolio Management | JLL We signed up with great Jones property management in 2019. Hi Current Resident, we appreciate your honest review. I would consider the items related to the turn to be incredibly urgent, since these will impact the tenant's security deposit and there are deadlines set by the state of Florida related to how/when security deposits must be handled. With this situation my living conditions were unacceptable and unlivable. All I get is the run around about fixing it. Hi Kaeleii Riser, we appreciate your honest review. If Great Jones truly completed all the work they purport then they must provide before and after pictures as proof the work was completed. Details are as follows. When I considered switching management of my townhouse to Great Jones, I checked reviews and at that time I saw a lot of negative reviews from tenants but not from landlords so I decided to give this company a try. Quality property management for the state of Wisconsin. Great Jones is building modern, full-service, highly tech-fueled property management for the several trillion (!) We are live in our. Great Jones never did walk through to record the existing condition of the condo when the contract was signed, so there was no way to prove what damage was done by tenants. 66 complaints closed in the last 12 months. Real Estate Agency Great Jones Property Management Great Jones Property Management Reviews 668 Poor 2.5 VERIFIED COMPANY greatjones.co Visit this website : Most relevant EW Ebony Wallace 2 reviews US Mar 31, 2022 First time for Everything This has been a disaster. toilet sealing, quality of **********). Had continuously been watching a property for it to be open for applications and applied within hours of the home going live online. We are well-funded by leading global investors including Crosslink Capital, Zigg Capital, Juxtapose, and top NYC angels & real estate entrepreneurs including Kevin Ryan, David Rosenblatt, and Jason Finger, who have founded or led companies such as Seamless, Gilt Groupe, MongoDB, DoubleClick, 1stdibs, Floored, and others. Great Jones tells me since I'm on a month to month I don't get a lease. Some co-op boards may only meet once a month or even once every 2 months. Co-ops are stricter and may require a personal interview. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Terrible company. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. 4.6 miles away from B Jonesinvestmet. A reserves does not necessarily mean the owner has those funds available in their account. Reply from Great Jones Property Management. Only to get an email the following day that it had been leased earlier that week but could use my application fee towards a different property. Again, please refer to the original attachments. I moved in April, 2 days later my a/c was stolen. But anywho I do not recommend! We are moving out due to post hurricane *** damages and they are selling the home and. They responded with a phone call saying my lease was not renewed. I've been trying to reach Great Jones since 9/19/22. I had a terrible experience with my previous company, where as Great Jones is a very professional run organization.So far, I've had great experience and I highly recommend them to any investors looking for a property management company for their real estate investment. My level of concern over these continuing delays is significantly increasing with each passing day. The best thing that can happen to landlords in the area is if this company goes out of business after receiving enough bad reviews. However, that is where the good stops. This is a poor excuse for a management company, as it's taken an incredible amount of time to repair something that was clearly an issue before we took over the residence. I honestly simply cannot believe a property manager company would rent out a residence with this many issues. I had to purchase window units so me and my family don't get sick. Heres my Work Order Number 298332-313933. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. GREAT JONES - 14 Reviews - 442 W Kennedy Blvd, Tampa, Florida - Yelp He sold the property to Great Jones, who vowed to continue great service without any adjustments. Chevrolet_Peety, thank you for sharing your positive experience! Hi Ebony Wallace, we appreciate your honest review. HQ Phone (239) 232-8416 Company Great Jones Alex Vercheski Current Workplace Alex Vercheski has been working as a Manager, Property at Great Jones for 4 years. The pipe in the laundry was leaking. About Great Jones Property Management Information written by the company Servicing South, Central & North Florida, Greater Indianapolis, Greater Charlotte, Raleigh - Durham, San Antonio, and Greater Austin we're raising the bar for annual rental property management. Thanks. I have explained that the man did no work and they kept saying different things to make it seem that its our doing for the bill. My G." Mark Jones II | Multifamily Mentor on Instagram: "Follow @livinrentfree to learn how to buy your first 2-4 unit multifamily property. Companies can ask for reviews via automatic invitations. Walk-in payments are not accepted at any of our locations. Great Jones is a residential property management company. leasing@greatjones.co or (239) 201-2164, Enter your rental property's zip code or city below, Or call us (866) 504-2251 to speak to a portfolio representative. Boost your team's efficiency and expertise while increasing asset value and make your real estate work smarter. Our maintenance team has updated the work order as an emergency. 2023 Trustpilot, Inc. All rights reserved. That's why investors choose Great Jones for their rental property management in Indianapolis. This is the reason why you got back the check amount. Meaning houses that are thrown together to look good just to find all underlying problems after move in. Our Field Operations Team is on the ground managing the appreciation of your property's value and your residents' decision to renew their lease in your home year after year. I am rejecting this response because of the following: Please see dates of attachments. Estimate was more than $4000. Again I am requesting before & after picture for each service request. We went around Great Jones. Call today for details 414-202-9248. read more. I have yet to hear from Great Jones yet they can contact me for the over due rent. The application fee costly $50. Please let us know if you received the final funds. Leshia, we are disappointed to see your low star rating. BBB Business Profiles generally cover a three-year reporting period. Great Jones was so easy to rent from. I havent received from Greatjones no information they are unprofessional & scammers. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Rently is an innovative Real Estate Self Service Showing Solution that will help Property Managers automate their showings & scheduling.Using Rently's self service showing solution property managers can easily provide access to renters and vendors without having to go out to the property. Employer verification letter Make sure it is on company letterhead, signed by supervisor stating the following: First two (2) pages of last years tax returns, Most recent bank and investment statements if any, Copy of drivers license, passport or other legal identification. Despite me telling them not to keep reserves on file. Despite me telling them not to keep reserves on file.Now they are using those funds post management time frame to charge me for landscaping and utilities. Looking to rent? The General Manager will manage properties as directed by the property owners and in accordance with the standards and procedures of JLL. Procedures and requirements may vary from one building to another, so you may want to use a broker in order to guide you through this process. Reliable premium management and maintenance. THE MAN DID NO WORK! leasing@greatjones.co or (239) 201-2164 Own rental property? We are owed our full security deposit of $1107. This company has shown they are not only incompetent of effectively managing a property. Verification can help ensure real people write reviews about real companies. I have a disabled child who's a deaf mute and suffers from seizures. Troubleman Jay, thank you for sharing your positive experience! While things were good initially, the past 6 months were a nightmare. Some of the issues included poor picture quality, lack of proactive marketing, lack of follow-up with leads coupled with poor workmanship from making the property "rent ready" that hindered my property from being rented at market rent. She was charged for a service that never took place. Complaint: 18248312I am rejecting this response because: - First, Great Jones fails to address my concerns regarding the $8,000 they initially charged me to get my property "rent ready" which they allegedly used to fix a long list of issues which either were not actually all fixed and/or poorly fixed (e.g. Great Jones: Employee Directory | ZoomInfo.com Great Jones has not answered any of our calls or emails requesting the remainder of our deposit be sent. Hi Haley Darnell, we appreciate your honest review. A few months later the A/C went out. Stay away from this absolute joke of a company. Nov 4, 2022. AC was repaired 4 times within 18 months by different companies under Great Jones supervision and I was charged again and again. Great Jones - Overview, News & Competitors | ZoomInfo.com My wife posted a scathing review earlier and it was removed. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.
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