/ID [<90B104942E7EBB43B39C2C74C74D0277><36332D45332D39352D42312D43412D43>] PDF Complaints handling flowchart 49 High Street Wauchope NSW 2446. You have a right to complain about the services you get. Deputy mayor Cr Lisa Intemann said if there is no way to "de-identify" information without breaching the confidentiality clause of the code, then there is also no way of putting in place corrective measures to improve behaviour; or even determine if a person, or a group of people, are simply making spurious claims against a councillor. Add data for Port Macquarie. Ph: 6581 8111, 17 Burrawan Street <>stream Your digital subscription includes access to content from all our websites in your region. Port Macquarie court list - Federal Circuit Court of Australia Compare Port Macquarie with: Do you live in Port Macquarie? These policies are available to download in the document library to the right (or below if viewing this page on a mobile device). <>/PageUIDList<0 211>>/PageWidthList<0 595.276>>>>>>/Resources<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0 0 595.276 841.89]/Type/Page>> Cr Levido asked general manager Craig Swift-McNair directly if he could confirm how many complaints were made against him, the results of any investigations against him as a councillor and whether there had been any breach of his duties identified. Depending on the complaint, the . /Size 36 /Prev 53154 Reach our customer service team during business hours, Monday to Friday on (02) 6581 8111. x1`vibTp&08#XI#7L%NOX=~|6{\q}M/_IL)fqqX K Figures released by the Office of Local Government (OLG) revealed that no complaints had been lodged against Bellingen Council but $64,019 had been spent dealing with Code of Conduct investigations. Be very wary of politicians sounding the youth crime alarm. 9 0 obj Phone: 1300 352 000 (National Enquiry Centre) Hearings can be observed by any member of the public. "Whilst council correctly reported zero complaints made about councillors and the general manager during the reporting period 2019-2020; there was an administrative error regarding the financial data accompanying the report, which should have read zero.". Port Macquarie NSW 2444. endstream Council's around NSW have seen a significant spike in the number of complaints and the cost to deal with them in the past two years. Enter your search term and click on Apply to see results, Coronavirus (COVID-19) and the Courts: Find out how our services are being delivered and how you can access them. 13 0 obj E: council@pmhc.nsw.gov.au In 2016 and 2017, there were no code of conduct complaints for Port Macquarie-Hastings Council. Policies Port Macquarie Hastings Council endobj Contact us for any help on browser support. Sign up for our newsletter to stay up to date. "If we can't have a de-identified analysis of those complaints we will never understand if those complaints are simply vexatious. Group Manager Customer Experience and Communications, Draft Unreasonable Customer Conduct Policy, Draft Customer Experience Policy (235 KB) (pdf), Draft Customer Complaints Policy (236 KB) (pdf), Draft Unreasonable Customer Conduct Council Policy (129 KB) (pdf), Delivering a customer experience that aligns with customer expectation, Using technology to unlock smarter, more efficient ways of how we deliver services, Building the communitys trust and confidence in us. We can help you make a complaint. Complaints investigations come at a cost to ratepayers Any further enquiries, please contact Councils Group Manager Customer Experience and Communications, Jane Ree on telephone (02) 6581 8111 or email to council@pmhc.nsw.gov.au. Ruby Pascoe. Find out what complaints we can help with. I corrected it and advised of what I had actually said. Georges River Council spent more than $201,000 investigating 17 complaints of which only three breached the Code. We live in an environment where anonymous people can make complaints - what can you do about it. A Byabarra farmer has taken his - Port Macquarie News - Facebook Confidentiality is important, but seriously I'm not told who lodged the complaint? << /Linearized 1 /L 53399 /H [ 736 147 ] /O 11 /E 50188 /N 1 /T 53153 >> Port Macquarie: Council creates new role to weed out old ways Advertisement Ad Local News Post your response to Customer Experience Feedback, Port Macquarie-Hastings Council. We extend our respect to all Aboriginal and Torres Strait Islander people who choose to call Port Macquarie Hastings home. And you have a right to complain to the Ombudsman if that doesn't happen. We review the information you give us and decide what action to take. . What are the key differences between the old and new draft policies? A further report will be tabled at a future meeting of Council, detailing the submissions received from the public during the exhibition period. Port Macquarie-Hastings Council has announced further workplace reform changes with firebrand CEO Clare Allen appointing new internal ombudsman to the team. Home - Port Macquarie Hastings Council - Logo. Find out what to do and what information you'll need to provide. Customer requests are the main reason that customers contact us. I gathered there were five complaints and some were about the fact that I spoke in a 'lecturing manner' as I passed criticism on our state and federal members, and that I spoke disrespectfully to the mayor. 8 0 obj HW[6Sc1r gndA%|l qX? We're here to help! Kempsey Shire Council, Nambucca Valley Council, Coffs Harbour City Council, MidCoast Council and Port Macquarie-Hastings Council all had at least one complaint. 4 talking about this. Bail granted to Mid North Coast man charged with selling drugs on dark web, Lehrmann defamation cases survive serious challenge, Two arrested during investigation into Gordon Street hit-and-run crash, Be very wary of politicians sounding the youth crime alarm, Police appeal for information following alleged hit-and-run, pursuit, $30m meth stuffed into duffel bags seized in NSW, 'Media frenzy': Why judge kept Lehrmann application secret, 'Beset by tension': Inquiry hears #MeToo movement likely affected Lehrmann case, Elderly pedestrian critical, police searching for Hilux that 'sped off', Terms and Conditions - Digital Subscription, Terms and Conditions - Newspaper Subscription. Home - Port Macquarie Hastings Council - Logo, Connecting to water (Section 305/307 compliance), Works & activities within a public road reserve, Aboriginal and Torres Strait Islander Community, Graffiti Management Mural Project - Stage 1 & 2, Building, construction & development forms. /Root 9 0 R Find information on our council, and their contact details. What are the key differences between the old and new draft policies? Crime in Port Macquarie. Safety in Port Macquarie - Numbeo Access unlimited content, the digital versions of our print editions - Today's Paper, as well as the Newcastle Herald app. Lismore Council recorded the most complaints with 52 recorded costing $82,614 in investigation costs, resulting in two breaches of the Code. We extend our respect to all Aboriginal and Torres Strait Islander people who choose to call Port Macquarie Hastings home. If you are unhappy with the way you've been treated by a NSW Government agency or community service provider, you can make a complaint. Index; Crime Index: 36.13: Safety Index: 63.87: Crime rates in Port Macquarie, Australia. council@pmhc.nsw.gov.au Mail Reach us by posted mail. This is how you can continue to access our trusted content: Make sure you are signed up for our breaking and regular headlines newsletters. Making a complaint - NSW Ombudsman "When one council is spending in excess of $200,000 in one year to simply deal with code of conduct complaints, serious questions must be asked," Mr Warren said. MidCoast Council had two complaints and spent $0 investigating; ultimately, none of the complaints breached the Code. This is subject to a Judge or Registrar's usual discretion to determine that in particular cases, only certain people should be present . Bellingen Shire Council had a clean slate. 12 0 obj We care about the protection of your data. Email Send us an email and we'll get back to you as soon as possible. <>stream "These 14 complaints have cost us (council) $51,000. Court and Crime | Port Macquarie News | Port Macquarie, NSW Photo: File IT was a $64,000 question that amounted to nothing. [__yp.>c:VNgq38|jg{:^/daG37?KqN\'OwWyO %PDF-1.7 asbestos, chemicals in water). Port Macquarie court list. $1000 a week is spent on this rubbish.". We acknowledge the Birpai people, the traditional owners of the land in which we work and live, and pay our respects to Elders past, present and emerging. We care about the protection of your data. Sign up for our newsletter to stay up to date. College to strengthen focus on opportunity in 2020, Top 10 sporting moments from 2019 around the Hastings, 'Exceptional year': flying fox numbers skyrocket at Port Macquarie camp, Enfield tops the local charge, but not by enough to take out Junior Surf Pro, Surf, skate and music attracts thousands to fundraising festival, Tale of two halves, Pirates brilliant in the first, ordinary in the second, Pop culture characters take centre stage at Cosplay event, 'Clover's Law': Timbertown doubles down on no dog policy after pet's death, Terms and Conditions - Digital Subscription, Terms and Conditions - Newspaper Subscription. "I'm horrified and our community should be too. endstream "In line with the Procedures for the Administration of the Code of Conduct Part 11, council is required to report annually the total number of code of conduct complaints made about councillors and the general manager under the code of conduct in the year to September," the statement said. Public Interest disclosures also covers local government, Parliament, and also some private sector operators. PDF Revised Customer Complaints Policy "If you look objectively at the process they (ratepayers) would be shocked at what went on," Cr Levido said. Let us know your thoughts on Council's project and activities using our online community engagement hub, Have Your Say. If your issue is an EMERGENCY, call us directly on (02) 6581 8111 for issues such as: burst water mains sewerage leak tree fallen over the road hazardous pollution issues (e.g. endstream This is subject to a Judge or Registrars usual discretion to determine that in particular cases, only certain people should be present during the hearing, or that certain people are not to be present during the hearing. He also asked if council will inform him of the results of any complaints made against him. Port Macquarie NSW 2444. Cr Justin Levido, who drew the spotlight on himself at the December council meeting, said the code of conduct procedure is "an absolute disgrace". Type the characters you see in the image below, Connecting to water (Section 305/307 compliance), Works & activities within a public road reserve, Aboriginal and Torres Strait Islander Community, Graffiti Management Mural Project - Stage 1 & 2, Building, construction & development forms. Not to be confused with customer requests, complaints tell us about customer dissatisfaction with either. "There is no doubt that some people use code of conducts as a way to score cheap political points at a significant cost to the council and their community. Port Macquarie and Surrounds Community Notice Board. - Facebook Hd5(8p6asnh3;6rc^UgX IbYY"b hm$#%&Fbkao21v2q>V"[5feGG>:0E&i9Q[ao 4)-)GAx^adehd@ ge%){MS?,8gdu`A=~8skq%fG8qp0G^4z/K=A|64QJGAuXhz4qb6.=GLp~{b'auM]4[uX="^f&*p$ZEW7i |R?D M4zC>{kh'n8xWRqG@j Otu0\AadS4F6pdb{aGFt p\, Kc5m'n4V << /Type /XRef /Filter /FlateDecode /Length 109 /W [ 1 2 1 ] /Index [ 7 29 ] the best way to lodge a complaint or a request for service (which is via our website). zBEO0} F1a^\*Gk d5H*OxdqdZMU4bs$El"d-MVL[. Your feedback should be received no later than Friday 20 November 2020. According to the data, Kempsey Shire Council had five Code of Conduct complaints and spent $1107 investigating, but none of the complaints were found to breach the Code. For the latest COVID-19 news, updates and advice from the Australian Government, visit Australia.gov.au, Street Address: Port Macquarie Local Court, 22-26 Murray Street, Port Macquarie, Phone: 1300 352 000 (National Enquiry Centre). PO Box 84, Port Macquarie NSW 2444. ,QZ0f`[mlKV 3P`Pff` A "If we don't know, or can't analyse the inside of these complaints, we will never understand whether what is said is true.". Making a public interest disclosure (whistleblowing), Information in Easy Read and in other languages, Handling public interest disclosures (whistleblowing), PID responsibilities for public authorities, PIDs and the Government Information (Public Access) Act, Subscribe to the public interest disclosures newsletter, Automated decision-making in the public sector, Administrative Law and automated-decision making, Implementing automated decision-making systems, Managing unreasonable conduct by a complainant.
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